Field Service Technician (Region Mittelland / Bern) (80-100%)

About the job

At ABB, we support industries in becoming more efficient and sustainable. Progress is not an option for us, but a given – for you, your team, and the world. As a global market leader, we offer you everything you need to drive this change forward. The path is not always easy – because real growth requires courage. But at ABB, you do not walk it alone. Run what runs the world.

This position reports to:

Your Role and Responsibilities

In this position, you have the opportunity to perform service work according to work instructions and in compliance with ABB's quality and safety guidelines. You ensure high-quality customer service daily by planning service assignments and executing them according to customer orders and expectations. Additionally, your strong communication skills contribute to ensuring customer satisfaction and loyalty by clearly conveying schedules and expectations.

Work model: on-site

This role is assigned to the Electrification, Smart Power division in Baden. Key stakeholders include customers, field service employees, and the internal service coordinator team.

Your Main Responsibilities

• Collaborate with customers on-site to identify optimisation potentials and resolve existing challenges

• Perform field service tasks, identify technical issues, and analyse on-site or remotely within the service categories and product areas for which you are certified

• Create material lists for service assignments and ensure all required materials, parts, and equipment are available and in perfect condition

• Take on training tasks for field service colleagues and customers when necessary

Our Team

You will be part of a cooperative and supportive team where you can develop professionally and personally.

Your Qualifications

• Completed vocational training as an automation technician, electrician, electrical installer, or a comparable technical qualification

• At least 3 years of professional experience in automation, electrical engineering, or a related technical field; experience with UPS systems (uninterruptible power supply) is an advantage

• Solid knowledge in handling electromechanical systems, diagnostic tools, and field service methods in an industrial environment

• High customer orientation, flexibility with changing requirements, and constructive teamwork in problem-solving

• German at native level and basic knowledge of English; professional communication in customer contact

• Willingness to travel, be on call, and occasional weekend assignments; main area of operation: Region Mittelland / Bern

• Valid driving licence for assignments within Switzerland

Benefits

We also offer our employees the following benefits:

• Attractive remuneration including bonus, 13th-month salary, and share participation programme (ESAP)

• Development through targeted training and advancement opportunities

• Company vehicle and fleet discounts

• Contribution to your fitness subscription and medical care (IFA)

• REKA checks and Swibeco discounts

More About Us

ABB Smart Power offers energy distribution solutions for data centres, industrial and production sites, critical infrastructures, and commercial buildings. The division's technical teams work closely with industry partners to deliver advanced solutions that support rapid growth, transition, and sustainability goals. The division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices such as switches and relays. The Power Protection unit supports the world’s largest data centre companies with advanced energy-efficient UPS solutions. The ABB Ability™ Energy Manager of the division provides a scalable, user-friendly platform that helps companies save energy and reduce CO2 emissions.

The recruitment process is accompanied by Talent Partner Mara Werne.

We value people with diverse personal backgrounds. Could this be part of your story? Apply today or visit www.abb.com to learn more about us and the impact our industrial solutions have worldwide.