Customer Service Representative: In Basel and Home Office

Callpoint AG

Basel

Key information

Publication date:23 August 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a Swiss call center dedicated to employees and customers.

Tasks

Serve as the first contact for all phone inquiries.
Handle complaints, support, and order services.
Record customer issues in SAP/Salesforce and find solutions.

Skills

Fluent in Swiss German/German; Italian/French preferred.
Enjoy working in a lively team environment.
Good PC skills to facilitate the onboarding process.

Is this helpful?

Callpoint - an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, resilient, and enjoy customer contact? Then come to us, we promote and develop you. We are looking for several team players for our department in Basel starting immediately.

You are the first contact person for all telephone inquiries

You handle complaints and take over support and order service

You record customer concerns in the system (SAP/Salesforce)

You analyze the diverse customer problems and develop suitable solutions

Working hours from Monday to Sunday between 07:00 and 22:00

You are available immediately and can start in September

Swiss German / German is your native language

You master Italian and/or French in spoken and written form (C1 is desired)

English is always welcome

You enjoy dealing with customers and like working in a lively team

Good PC skills facilitate the entry

You are looking for a hybrid work model in which you can work from home after training

You are available immediately and can start in August 2025

A clean criminal record and debt collection register extract are required for employment

After the training phase (probation period), part-time and home office are possible

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one more day of vacation each year

You receive surcharges of up to 50% for Sunday and public holiday work

Pleasant working atmosphere, careful training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we aroused your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email marion.saegesser@callpoint.ch.
We look forward to hearing from you!