Commercial Clerk / CS&A Customer Service Admin

Due to Swiss regulations, we only consider Swiss or EU/EFTA applicants or applicants with a valid work permit. / Due to Swiss regulations we only consider Swiss or EU/EFTA applicants  or applicants with a valid work permit. 

Together for over 115 years and together into the future

KONE is a world-leading company in the manufacture and maintenance of lifts, escalators and automatic doors with over 60,000 employees. We are known for our innovative and sustainable solutions. We also offer an open, inclusive work culture that values teamwork and diversity. 

KONE (Switzerland) AG is represented with 5 branches and over 400 employees. Our corporate culture is based on the values #CARE, #COLLABORATION, #CUSTOMER and #COURAGE – values we live daily to create an inclusive, sustainable and innovative working environment. 

We are looking for you as a Commercial Clerk (a)/CS&A Customer Service Admin as soon as possible

Your mission

In this position, you are mainly responsible for creating and processing repair offers and orders.

Your specific contribution

• Creation and processing of repair offers – from offer creation to final material ordering

• Customer service (internal and external), especially information on ongoing offers

• Processing of the group inbox and management of customer data in our CRM tool

• Support in the preparation and archiving of customer documents

• Preparation for invoice creation

• Participation in campaigns and projects in the repair area

• Representation of team members during absence

• General administrative tasks

Your added value

• Federal VET Diploma as Commercial Clerk

• At least three years of professional experience in a service company, preferably in administration, excluding apprenticeship period.

• Native (Swiss) German speaker

• Good knowledge of common MS Office programmes

• Good knowledge of SAP

• Knowledge of a CRM system (ideally Salesforce)

• Open and likeable personality

• Precise, customer-oriented and reliable working style

• Strong team spirit

• For foreign applicants: Valid residence permit required.

Our offer for your future

• A fixed-term employment contract until the end of 2026 (hourly wage) via Adecco. Option for extension in 2027

• Access to a training platform via Adecco

• Home office possible up to 2 days per week after induction

• 25 days holiday, free parking, a company laptop, free drinks (water, coffee and fresh fruit)

• Working in a globally networked company with international collaboration 

• Innovative, professional and collegial working environment – focusing on the well-being of employees 

• 25 days holiday plus other attractive benefits such as free parking at the office and easy access, company laptop, free drinks like water, coffee and fresh fruit

• Fair-Pay certified: equal pay for women and men – transparent and verified 

• Commitment to sustainability: Goal CO₂-neutrality by 2030 

Are you ready to help shape the mobility of tomorrow?

We look forward to your application!

Please submit your complete documents (CV, certificates, references, salary expectations) online at: 👉 www.kone.ch / Careers / R0661030

* Applications by e-mail or post cannot be considered. 

** Offers from recruitment agencies are unwanted. 

Do you have questions? Feel free to contact me 
KONE (Switzerland) AG 
Barbara Sallin, Talent Acquisition Specialist 
027 305 35 30 

At KONE, we focus on creating an innovative and collaborative work culture where we value the contribution of each individual. Employee retention is a key area for us and we encourage our employees to get involved and share information and ideas. Sustainability is an integral part of our culture and daily work. We follow ethical business practices and aim to build a culture of togetherness where colleagues trust and respect each other and where good performance is recognised. As a company that offers a great workplace, we are proud to offer a variety of experiences and opportunities to help you achieve your professional and personal goals and enjoy a healthy, balanced life.

For more information, please visit https://careers.kone.com/en/