Reservation Agent (m/f/d)

27 August 2026
100%
Regensburg

About the job

We are Revo Hospitality Group!

The Holiday Inn Express Regensburg is a 3-star hotel with 144 rooms and belongs to the Revo Hospitality Group. Located within walking distance of the historic old town, it offers a workplace in a UNESCO World Heritage city that combines culture, history and modern quality of life.
Those who work here accompany business travellers, culture enthusiasts and leisure guests who appreciate uncomplicated comfort and a central location. Whether at reception, breakfast service or housekeeping – the team ensures a pleasant stay with professionalism, friendliness and warmth.
The culinary offer includes a varied breakfast buffet that enables guests to start the day perfectly. It is complemented by a bar that offers space for relaxed encounters in the evening.
As part of the Revo Hospitality Group, this house combines the cultural diversity of Regensburg with a modern working environment. Employees create a workplace here where service quality, team spirit and hospitality are felt daily in a traditional setting. Apply now as a Reservation Agent (m/f/d) at Holiday Inn Express Regensburg.

Planned start: 01.09.2026
Employment type: Part-time/Full-time
Contract type: permanent
Workplace: Regensburg

Your future field of responsibility

Acceptance and processing of individual and group reservations by telephone, e-mail and via booking platforms – professional, friendly and solution-oriented
Maintenance and management of reservations in the system – focusing on completeness, accuracy and guest satisfaction
Active sales of our hotels and services – across regions and with a passion for excellent service
Implementation of upselling measures and targeted sales of additional services such as breakfast, late check-out or room upgrades
Close cooperation with the front office, revenue management and other departments to ensure an optimal booking process
Support in the implementation of special promotions, contingents and group enquiries after consultation

Your profile

Completed training in hospitality as well as initial professional experience in reservations or at reception
Confident handling of MS Office and practical experience with Opera, Opera Cloud or comparable hotel software
Very good German and good English skills, both spoken and written – any additional language is a plus
Strong communication skills as well as a keen sense for service-oriented sales

Your benefits

Contract. You will receive a permanent employment contract from the start – for maximum security and planning.Rest. Your holiday entitlement increases with your length of service – because those who give a lot should also get a lot back.Celebrations. We give you an extra day off in the month of your birthday.Growth. In our in-house academy, you will continuously develop professionally and personally.Advantages. Your family and friends benefit from attractive employee discounts in all our hotels.Extras. Whether fashion, technology or events – secure exclusive discounts with numerous partners.

Your contact

Murat Aydin
General Manager

Holiday Inn Express Regensburg
Friedrich-Niedermayer-Straße 1
93049 Regensburg
https://revo-hospitality-group.com/de/portfolio/hotels/?brand=Holiday%20Inn%20Express&country=Deutschland&city=Regensburg