CSS
Root / hybrid
Customer Advisor with Experience in Customer Contact 80-100%
- 29 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6039 Root / hybrid
About the job
Hello
Passion.
Supporting our customers individually has always been part of our DNA. You and your colleagues in the Customer Service Centre ensure that everything runs smoothly. We are solution seekers, cool-headed keepers, helpers, and all-rounders (well, almost). And we are good listeners too. Whatever way you want to shape your life, we are a strong partner for you. Do you also thrive when things get busy and want to always provide our customers with the best possible service? Then you fit with us.
Passion.
Supporting our customers individually has always been part of our DNA. You and your colleagues in the Customer Service Centre ensure that everything runs smoothly. We are solution seekers, cool-headed keepers, helpers, and all-rounders (well, almost). And we are good listeners too. Whatever way you want to shape your life, we are a strong partner for you. Do you also thrive when things get busy and want to always provide our customers with the best possible service? Then you fit with us.
Customer Advisor with Experience in Customer Contact 80-100%
This is what your daily routine looks like
- At the heart of it: You support our customers with telephone information about our insurance offerings - from Monday to Friday between 08:00 and 18:00.
- Your main task is to handle telephone enquiries in the areas of benefits, finance, sales, and changes. Additionally, you occasionally take on simple written enquiries.
- You record telephone calls in the system and contribute to ensuring service quality for our customers.
- Despite modern technological support, the human and personal customer relationship remains the most important thing in everyday life!
- You have a good sense for sales opportunities - you forward them to our agencies and are an indispensable support in doing so.
- You send premium and benefit statements, account statements, etc., and we can also count on you for other administrative tasks.
This is what you bring with you
- First and foremost: Your completed basic training as a Customer Dialogue Specialist serves as your foundation. Additionally, you bring several years of professional experience in customer contact.
- If you have completed the VBV certification, have insurance knowledge, or experience in a customer service centre, this is definitely an advantage.
- You enjoy engaging with customers by phone. You approach the diverse customer concerns positively, with passion, and always put the customers at the centre of your actions.
- You are characterised by a pronounced ability to empathise and high social competence.
- You are familiar with using a notebook and navigate complex IT systems well. You enjoy using artificial intelligence (AI), as AI has become indispensable in our daily lives.
- You have very good spoken German and English skills and are confident in negotiations with our customers. Perhaps you even speak French or Italian as well?
Good reasons - typical CSS
- Work flexibly: Adjust your work annually to your lifestyle - with part-time options and other flexible models such as home office and more.
- Enjoy your wallet: Benefits such as bonuses, Reka, discounted health insurance premiums, and others that can quickly add up to several thousand per year.
- Choose your holiday model: 5 or 6 weeks of holiday? Your decision. Accordingly, you work 41 or 42 hours per week.
- Continue your education: We like it when you continue your education internally or externally and support generously with time and money.
- Stay fit: Ergonomic workplaces, promotion of mental well-being, and many other offers around your health.
- Get socially involved: Life is good to you? Then share your good fortune with others and broaden your horizons alone or as a team.
Contact
Questions about the position for your manager?
Varakini Jegatheesarasa is there for you.
058 277 25 18
Questions about the application process?
Chantal Hügli is there for you.
058 277 60 33
We fill this position without external recruitment agencies.
