Customer Advisor Customer Centre Inbound (a) 70 - 100%

About the job

We inspire sustainably – customers and team members alike. You too? Then you are the perfect fit for this exciting position, where you take responsible and committed care of your customers' advice. Let your ideas grow with us, together we offer more than banking.

• You handle all telephone enquiries from our private customers
• You ensure needs assessment and personally advise on our basic products in the areas of payments, savings and pensions
• Your customers are comprehensively cared for by you, their potential is recognised and internally referred to other business areas
• You provide telephone support for the technical support of our digital services

• You have a commercial basic education in the banking sector or as a lateral entrant. Option with completed vocational training in the service sector (with several years of professional experience)
• You enjoy customer contact and have strong oral communication skills in German and French (at least level B2)
• You have a technical flair and a high service orientation
• Flexibility (we advise our customers from Monday to Friday between 8 am and 8 pm and on Saturdays between 9 am and 4 pm)

• Promotion of your individual development needs, both in terms of time and finances
• Flexible working arrangements (part-time, job-sharing, home office, annual working hours)
• Between 27 – 30 days of holiday per year
• Sustainable remuneration: no individual bonuses, but profit sharing for all employees
• How we interact: informal culture - open – personal – team-oriented

Saskia Witjes
HR Business Partner

For pioneers, bridge builders and future shapers: The BEKB Group has a lot to offer you as an employer – far more than banking. In the Bern/Solothurn region, we advise and support private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical conditions for this.

The well-being of our employees is close to our hearts. We promote young as well as experienced talents in their development, advocate individual and flexible working arrangements and pave the way for our employees for training and career opportunities . Our open and positive corporate culture is at the forefront. Trust, commitment and sustainability are firmly anchored with us; diversity , collaboration and humour are part of our DNA.