Customer Service Representative (80-100%)

About the job

Job Description

• Support and advise our customers in the EMEA region across all three technology areas and various communication channels
• Processing customer enquiries, preparing quotations, and handling orders
• Responsibility for complaints and escalation management
• Close collaboration with internal interfaces such as sales, logistics, planning, and PQM
• Support in sales promotion activities, e.g. trade fairs and customer visits
• Active participation in projects
• Ensuring high customer satisfaction

• Customer-oriented team player with completed commercial or technical training or equivalent qualification
• Several years of professional experience in a comparable position
• Strong interest in our products or existing knowledge in similar product ranges, applications, markets, or in the B2B environment
• Understanding of planning and supply chain management is an advantage
• High service orientation, organisational talent as well as strong communication skills and a proactive personality
• Positive attitude, flexibility, and reliability
• Very good German and English skills, both spoken and written, are mandatory; additional languages are an advantage
• Confident handling of MS Office, ideally also ERP systems; SAP knowledge is desirable

• Wide range of training and further education opportunities
• Up to 6 weeks holiday
• Staff restaurant with varied menus at attractive prices
• Contribution to fitness & swimming pool subscriptions
• Generous contribution to half-fare travelcard
• Supplementary pension fund and much more...

We look forward to hearing from you!

You will receive feedback from us as soon as possible. For further information, please contact:

Raffaela Lehmann
HR Specialist

Connecting - today and beyond

Our technologies connect people and enable mobility and safety. Whether communication networks, trains and electric vehicles, aerospace, defence, or industrial applications: our solutions ensure that energy and data reliably reach where they are needed. With decades of experience, strong engineering expertise, and a high quality standard, we develop customised connection solutions for today and tomorrow.

In our international team, you can make a difference. Together across countries and disciplines, you work on relevant challenges and develop solutions for the future. Your know-how, ideas, and commitment contribute to innovations that create real added value for our customers, our society, and future generations.