Berghaus Gotschnagrat GmbH in Liquidation
Lugano
Yesterday
Sales Marketing & Guest Relations Manager
- 25 April 2026
- 100%
- Permanent position
- Lugano
Job summary
Join our dynamic team as a Sales, Marketing & Guest Relations Manager at a 4-star hotel.
Tasks
- Act as a liaison between the market and the hotel for guests.
- Promote the hotel’s services and infrastructure to attract clients.
- Foster a welcoming environment that feels like a second home.
Skills
- Strong communicator with a passion for tourism and customer relations.
- Culturally aware and skilled in market trends and customer needs.
- Motivated team player who inspires staff to achieve goals.
Is this helpful?
About the job
The Sales Marketing & Guest Relations Manager oversees the interface between the market and the hotel, between existing and potential guests, as well as between the front office and the back office.
It is a central hub that promotes the hotel's infrastructure along with its service offerings in global markets, acquires customers, and retains them through constant offers to the hotel. The position holder seeks contact with guests in the hotel and senses the pulse of satisfaction of the present customers.
Equally important as marketing the infrastructure is maintaining an ambiance in the hotel that offers and ensures the guest a second home during their stay.
******
This results in the requirement profile for the holder of this central position:
A talented communicator, familiar with various cultures and behaviors in tourism and seminar industries.
The Sales Marketing Manager is characterized by curiosity and sociability. They passionately explore the happenings in relevant markets, know the developments and needs of potential customers, and are an important discussion partner for management in developing marketing strategies.
The Sales and Marketing Manager is highly motivated and knows how to inspire employees for the ambitious goals in the service of the only 4-star hotel on the Lungolago di Lugano.
The Sales Marketing Manager is in constant contact with management, the front office, and the back office, and sees themselves as an integrator of all departments into the needs of the market and the hotel's marketing instruments. They are the opposite of a lone fighter and are guided by a holistic view of hotel operations.
