Berghaus Gotschnagrat GmbH in Liquidation
Lugano
Sales, Marketing & Guest Relations Manager
- 25 April 2026
- 100%
- Permanent position
- Lugano
Job summary
Join our dynamic team as a Sales, Marketing & Guest Relations Manager at a 4-star hotel.
Tasks
- Act as a liaison between the market and the hotel for guests.
- Promote the hotel’s services and infrastructure to attract clients.
- Foster a welcoming environment that feels like a second home.
Skills
- Strong communicator with a passion for tourism and customer relations.
- Culturally aware and skilled in market trends and customer needs.
- Motivated team player who inspires staff to achieve goals.
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About the job
The Sales, Marketing & Guest Relations Manager oversees the interface between the market and the hotel, between existing and potential guests, as well as between the front office and the back office.
This is a central hub that promotes the hotel’s infrastructure along with its service offerings in global markets, acquires customers, and retains them through continuous offers to the hotel. The post holder seeks contact with guests in the hotel and senses the pulse of satisfaction of the present customers.
Equally important as marketing the infrastructure is maintaining an ambience in the hotel that offers the guest a second home during their stay and ensures this.
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This results in the requirement profile for the holder of this central position:
A gifted communicator, familiar with various cultures and behaviours in tourism and seminar sectors.
The Sales and Marketing Manager is characterised by curiosity and sociability. They passionately explore developments in relevant markets, understand the needs and trends of potential customers, and are an important discussion partner for management in developing marketing strategies.
The Sales and Marketing Manager is highly motivated and knows how to inspire employees towards the ambitious goals in service of the only 4-star hotel on the Lungolago di Lugano.
The Sales and Marketing Manager is in constant contact with management, the front office, and the back office, and sees themselves as an integrator of all departments into the needs of the market and the hotel’s marketing instruments. They are the opposite of a lone fighter and are guided by a holistic view of hotel operations.
