Head of Aftersales Pumps

About the job

Head of Aftersales Pumps

Oberglatt, ZH, CH, 8154

I. MAAG. Career

Present around the world. Broadly positioned. And highly innovative. That is the MAAG Group, your future employer. Shape the future of a global player that inspires the most diverse industries with its integrated, customer-specific mechanical engineering solutions – whether polymer, (petro-)chemical, pharmaceutical, or food industry. In our competence areas Pump & Filtration Systems, Pelletizing & Pulverizing Systems, Recycling Systems, and Digitalization, we combine the long-standing experience and profound knowledge of our product brands AMN, AUTOMATIK, ETTLINGER, MAAG, GALA, REDUCTION, SCHEER, XANTEC, and WITTE.

You lead the Aftersales team in Oberglatt with local margin responsibility over a matrix organization and simultaneously bear the technical responsibility for the global aftersales of polymer and extrusion pumps.

Your exciting tasks

• Lead and coordinate IBS, service deployments, and repair orders as well as global responsibility for pump aftersales services in the group’s matrix organization
• Further develop structured customer complaint management and troubleshooting and coordinate damage assessments.
• Involve application technology in the project for process engineering questions and provide systematic feedback to product management for sustainable product and process improvement.
• Develop and support new service concepts and train worldwide service employees on pump applications
• Drive the sale of service offerings with input for the group
• Expand necessary capacity and qualification in the regions and coordinate capacity balancing and knowledge exchange regarding worldwide pump service locations
• Worldwide travel activity approx. 20%

What you can score with

• Mechanical basic training with technician, HF or bachelor’s degree
• Several years of experience as a service/field engineer in the industrial capital goods sector
• Strong business process knowledge/thinking
• Fluent in German and English, additional languages are desirable
• Experience as a team leader
• Strong customer orientation and at the same time a assertive personality
• High independence, solution orientation, and flexibility

What we offer?

• A key role where you can really make a difference
• International collaboration in a modern, technical environment
• Individual onboarding
• Contribution to public transport subscription or free parking
• Discounted catering options

Work Arrangement : Hybrid

Would you like to give your career a new boost? We look forward to your application via the Dover career portal.

We only consider direct applications.

Job Function :

Job segment: Chemical Engineer, Field Engineer, Engineering