Sozialversicherungsanstalt des Kantons Zürich SVA
Zürich
Yesterday
Process Manager Insurance Benefits (80% - 100%)
- Publication date:17 October 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Join SVA Zürich as a Prozessleiterin or Prozessleiter in a key role.
Tasks
- Oversee the efficiency and compliance of customer processes.
- Lead and develop a team of around 40 staff members.
- Participate in strategic and operational project implementation.
Skills
- Commercial training and business education required.
- Strong leadership experience, preferably in insurance.
- Excellent communication and analytical skills essential.
Is this helpful?
About the job
Process Manager Insurance Benefits (80% - 100%)
A challenging leadership role in an exciting environment.
The Old Age and Survivors' Insurance (AHV) is the most important pillar of social security in Switzerland. The need for comprehensive advice on the flexibilization options that the AHV offers today is high. We want to provide our customers with a high-quality and contemporary customer service. Do you enjoy social policy issues and like to contribute to innovations? Then this is your chance to take responsibility in an exciting and dynamic environment.
In this extremely interesting leadership role, you bear overall responsibility for the process line and ensure the efficient, customer-friendly, and legally compliant handling of customer concerns in your process line. Your process line is responsible for the networked advice and processing of AHV and IV pensions as well as IV daily allowances.
Together with two team leaders, you lead around 40 employees and promote them both personally and professionally. In addition, you actively participate in projects. Together with your direct supervisor, you also ensure the implementation of strategic and operational goals.
You convince us with your skills.
You have a commercial education (profile E or M) and further business management training (FH or HF). As an open and committed personality, you enjoy applying both your flair for numbers and your communication and empathetic skills in this exciting leadership role. You bring several years of solid leadership experience, ideally from the insurance industry. You are a personality skilled in both written and oral expression and know how to use your presentation skills profitably. You are innovative and characterized by a flexible, holistic, and implementation-oriented way of thinking and acting. You feel comfortable in a goal-oriented environment where you can make a difference.
We offer a lot.
The SVA Zurich is the competence center for social insurances. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our more than 1,000 employees are above average satisfied: a meaningful activity, flexible working hours with home office, good social benefits, and an appreciative informal culture. Do you want to develop professionally and personally? Welcome to us!
You don't know SVA Zurich? It's high time to get to know us: www.svazurich.ch/erleben
Further information
Our HR specialist, Lisa Rickenbacher, will be happy to provide you with further information. Phone 044 448 55 40
