ICT Supporter (m/f) Eastern and Central Switzerland Region (80-100%)

About the job

ICT Supporter (m/f) Eastern and Central Switzerland Region (80-100%)

• -Home Office-

SmartLiberty as a Company

SmartLiberty is an innovative company within the Nexus Switzerland group (www.nexus-schweiz.ch), specialising in developing intelligent digital security and communication solutions for the healthcare and long-term care sectors. Our mission is to optimise care processes so that caregivers have more time for residents while simultaneously increasing their freedom and safety. With state-of-the-art technology and a strong focus on user-friendliness, we support care facilities in working more efficiently and sustainably.

The Role

You are a central part of our project and support team, looking after our customers in Eastern and Central Switzerland. About 70% of your time is spent on-site in retirement and nursing homes, where you carry out annual maintenance, solve technical challenges, and assist with commissioning. The remaining time you work remotely – either from home or in our office in Wallisellen – responding to support requests by phone or email. If you get stuck, our experienced experts are there to help. And likewise, you are there for your colleagues when they need you.

Responsibilities

• You ensure smooth ICT support – both remotely and on-site.
• You perform annual maintenance and document the results.
• You independently handle 1st and 2nd level support requests.
• You are part of our 24/7 support team and ensure system availability.
• You communicate actively with our customers and find solutions that help them.
• You contribute ideas to further develop our support processes and advance digitalisation in care.

Skills

• EFZ qualification as an IT specialist or telematics technician (or equivalent)
• Independent and structured working style
• Good IT knowledge and interest in new technologies
• Swiss German native speaker and good English skills
• Ability to adapt to different types of interlocutors, enjoyment in dealing with people
• Customer orientation, solution thinking, and a driving licence (category B)

Responsibilities

• You maintain customer satisfaction at a high level – or raise it to a new one.
• You plan and carry out annual maintenance independently (after training).
• You adhere to agreed SLAs and ensure reliability.

Apply today!

We look forward to your application. Please send all applications only via the application form.

What We Offer

Flexible Working Hours

5 weeks holiday, part-time work possible, and flexible working hours with remote office options.

Development and Career

You want to further your education in your field. We are happy to cover the costs.

Family

Family-friendly working hours, 16 weeks maternity leave, 20 days paternity leave.

Parking

Our offices in Le Landeron have a free covered parking space for our employees.

Company Events

We love working, but we also love celebrating. We organise 2-3 team events annually.