Service Excellence Specialist 80% (gn)

About the job

WE CONNECT THE PHYSICAL AND THE DIGITAL WORLD

SPS is a leading outsourcing provider for Business Process Services, innovative services in intelligent data management, and the hybrid working world. Swiss quality, combined with global presence, deep industry knowledge, and the latest technologies, make SPS a reliable partner for the transformation of companies.

With holistic end-to-end solutions, SPS supports companies in making their business processes more efficient, agile, and future-oriented. Over 8,500 employees and specialised partners serve customers in more than 20 countries – with a focus on the banking, insurance, and healthcare sectors.

YOUR TASKS

• Planning and coordination of maintenance, repair, and inspection work as well as monitoring the corresponding deadlines
• Management of external service providers and control of the work performed
• Conducting and documenting regular building and safety rounds as well as technical tests
• Monitoring service and ticket management systems and ensuring timely processing
• Support in monitoring building technology and coordination in case of malfunctions
• Preparation of regular reports and KPI evaluations
• Participation in smaller projects and support of facility management in daily operations
• Independent execution of minor repair and maintenance work after consultation
• Support at internal events, for example, setting up and dismantling event furniture
• Responsibility for the proper disposal of confidential and general waste
• Active contribution to smooth building operations and high service quality

YOUR PROFILE

• Completed vocational training, ideally in a technical, craft, or facility management environment
• Experience in facility management, building technology, or a comparable technical-administrative function
• Good technical understanding and enjoyment of hands-on work
• Ideally, initial experience in coordinating external service providers or accompanying maintenance work
• Confident use of MS Office; experience with ticket, work order, or building management systems is an advantage
• Independent, reliable, and structured working style as well as the ability to keep an overview even with short-term requests
• Strong service and customer orientation and enjoyment of working with various internal and external contacts
• Physical fitness and willingness to assist with rounds, technical tests, minor repairs, and setting up and dismantling event furniture
• Good German and English skills, both spoken and written
• Availability from Monday to Friday from 08:00 to 12:00 and occasional willingness for planned assignments outside regular working hours
• A clean criminal record and debt enforcement register extract are required

YOUR BENEFITS

• A future-oriented employer driving the digitalisation of the Swiss economy
• A dynamic environment in a Swiss company with global structures
• Central workplace in Glattbrugg with the possibility of home office
• Participation in Reka checks as well as health care/fitness subscription
• Subsidies for public transport subscriptions and free business half-fare travelcard
• Attractive employee discounts for many brands and products

We actively promote equality and diversity. All qualified applicants will be considered regardless of gender, gender identity, age, origin, religion, sexual orientation, or disability.

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