Service Coordinator: Relief Team 50%

About the job

In the Relief Team, we coordinate the visiting service, home childcare, and relief service, and are looking for a committed individual starting 1 January 2027 or by arrangement.

Service Coordinator: Relief Team 50%

Your Area of Responsibility

• Conduct situation analyses and plan assignments – from the request to the placement of volunteers and carers in all service areas

• Contact person for clients, volunteers, and carers regarding questions about assignments

• Support volunteers and assist in maintaining the volunteer pool

• Service recording in the CRM system (Salesforce) including tariff classifications, statistics, invoicing, and expense/salary payments

• General administration: correspondence, client and progress documentation

• Participation in quality assurance and further development of services

• Support in organising training sessions, exchange meetings, and events

• Participation in fairs, promotional activities, and internal events

Your Profile

• Completed commercial basic training or comparable qualification with a clear connection to childcare, care, or nursing

• Experience in coordination or administrative tasks, ideally in the social or non-profit sector

• Very good MS Office skills (Microsoft 365), CRM experience (Salesforce) is an advantage

• Empathetic interaction with diverse people – clients, volunteers, and carers

• Structured, reliable working style with a high awareness of quality

• Team-oriented and solution-focused personality with a humorous and appreciative manner

• Identification with the values of the Red Cross Canton Lucerne

What Awaits You

How to Apply

Please send your complete application documents electronically by 30 September 2026 to the Swiss Red Cross Canton Lucerne, personal@srk-luzern.ch.