Customer Contact Center Agent 100% (m/f/d)

Customer Contact Center Agent 100% (m/f/d)

Oswald Nahrungsmittel GmbH is a dynamic and successful company based in the canton of Zug and a subsidiary of the globally active Unilever group. Our passion is the development of excellent products that we distribute throughout Switzerland. Through our own production and the use of the highest quality raw materials, we can guarantee products of the best quality. Our promise is to create elegant and simple enjoyable taste experiences that always succeed. We are proud of our Swiss origin, which stands for premium quality, passion for taste, and excellent service.

If you want to seize the opportunity to work in a dynamic environment where creativity, quality, and customer satisfaction are at the center, then you are exactly right with us. Become part of our team and help shape the future of culinary enjoyment with us!

Our customers are of enormous value to us.

In your role as a Customer Contact Center Agent, you will support our customers and customer advisors by phone and in writing. You will independently handle inquiries of varying complexity or forward them to your specialized colleagues from the adjacent interfaces.

To complement our team, we are looking for immediate or agreed start

Customer Contact Center Agent 100% (m/f/d)

Main tasks/responsibilities: 

• You are the business card of Oswald towards our customers and customer advisors
• Thanks to your excellent service, you ensure top support for our customers and customer advisors
• You receive all customer and customer advisor concerns by phone and in writing and handle them to the best satisfaction
• You create goodwill and product reshipments and process credit notes
• Maintained master data is very important to you, and you love to conduct research and clarifications
• You support your supervisor in administrative matters
• Participation in subprojects offers you another exciting change

Requirements:

• You have a pronounced sense of service and respond to the needs of customers and customer advisors with patience and empathy
• You are technically savvy and find it easy to work with different systems in parallel
• You have completed vocational training in the commercial field or have solid professional experience with office activities
• High quality awareness, self-responsibility, and a flair for teamwork are a matter of course for you
• Networked thinking, performance-oriented work, and innovations are fun for you
• You communicate effortlessly in German and French, Italian is an advantage
• And…… your heart beats for culinary arts

Are you looking for a new challenge in a company that is dynamically advancing digitalization? Do you want to be part of a successful team, realize yourself, and develop professionally? A work model with the possibility to work from home on fixed predetermined days will certainly interest you.

Experience the successful Oswald story and participate in our success! 

For questions, Ms. Virgilia Grossen is gladly available at Tel. 041 528 41 61 . 

Oswald Nahrungsmittel GmbH, Human Resources, Hinterbergstrasse 30, 6312 Steinhausen, www.oswald.ch

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