Specialist ALV / KAST 80 - 100 %

31 January 2026
80 – 100%
Zürich

Job summary

Join the AFA in Zurich as a Fachspezialist/in ALV/KAST! Work in a supportive environment with great benefits.

Tasks

Manage diverse insurance cases independently based on legal frameworks.
Draft legally compliant decisions and gather relevant documentation.
Engage with insured individuals and various stakeholders effectively.

Skills

Completed commercial training or equivalent, with 3+ years experience.
Proficient in MS Office and strong German communication skills.
Logical analytical thinking and efficient work style.

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About the job

Specialist ALV / KAST 80 - 100 %

In the interest of employees and companies, the Office for Labor (AFA) contributes to strengthening the location Zurich. The labor market policy competencies are bundled in the AFA. Around 650 employees work at more than 20 locations. The Unemployment Insurance Department (ALV / KAST) of the AFA ensures uniform enforcement of the federal law on compulsory unemployment insurance and insolvency compensation at the cantonal level. To strengthen the existing ALV teams "Team B" & "Team C", we are looking for a committed personality to start immediately or by arrangement.

Your tasks:
- independent handling of diverse insurance cases (sanctions & decisions regarding entitlement as well as waiver requests) based on the relevant legal foundations
- drafting of appealable decisions
- obtaining relevant documents and conducting interviews with insured persons
- contact with the insured, employers, unemployment insurance funds, regional employment centers (RAV), as well as other internal and external offices

Your profile:
- completed 3-year commercial basic training or an equivalent education
- at least three years of professional experience in qualified case management in the (social) insurance environment
- completed further training in the field of social insurance is an advantage
- very proficient user knowledge in MS Office
- confident command of the German language (both spoken and written)
- skilled interaction with various stakeholders
- logical-analytical thinking ability and efficient working style

We offer:
- meaningful and interesting work with high personal responsibility
- attractive employment conditions according to cantonal guidelines
- modern workplace near Zurich Oerlikon train station
- possibility of home office
- well-developed social benefits according to cantonal personnel law
- contribution to meal costs (lunch check)

You appreciate a lively environment and fair conditions? Then we should definitely get to know each other – Mr. Lucas Palmeiro, Head of Team B, phone 043 259 26 42, will be happy to provide you with further information. The Human Resources & Development team looks forward to your application. Learn more about us and our employees at www.zh.ch/afa.