Employee in the Contact Center Fribourg and Home Office

29 January 2026
100%
Permanent position
Fribourg

Job summary

Join Callpoint, a passionate Swiss call center dedicated to employees and clients. Enjoy a supportive work environment and great benefits!

Tasks

Handle incoming calls on behalf of clients to assist customers.
Provide information about products/services to resolve inquiries.
Support customers across various service and product segments.

Skills

Commercial education preferred, with accounting flair.
Native Swiss-German, fluent in German and French/Italian.
Strong communication, team-oriented, reliable, and responsible.

Is this helpful?

About the job

Callpoint - an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we support and develop you. From February 16, 2026, we are looking for you for our service center in Fribourg - we look forward to your application.

Answering incoming calls on behalf of the client

Providing information about the product or service with the goal of resolving the customer's concern

Supporting customers in various service and product segments

Email processing after thorough training and onboarding phase

The enthusiasm of our customers rewards you for your efforts

Completed commercial vocational training is an advantage

A flair for accounting (bookkeeping)

Swiss German as mother tongue

Very good German and French or Italian skills (written and spoken)

A clean criminal record and debt collection register extract are required for employment

Good PC user skills

Support / call center experience

Strong customer orientation

Communicative, team player, reliable, and conscientious

Modern and pleasant working atmosphere with workplace directly next to Fribourg train station

Collegial atmosphere

Careful training and individual support

Development opportunities within the company

Attractive employment conditions according to the collective labor agreement of the contact center industry

Workload 80 - 100% possible

Home office possible after the training and onboarding phase

Up to the 5th year of service, one additional day of vacation each year, purchase of additional vacation possible

You can buy additional vacation days

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Working hours Monday to Friday 07:30 to 18:00 (early or late shift)

Have we sparked your interest? Then we look forward to your application. You can apply online or via email.

No motivation letter or resume at hand? No problem, write us an email and let us know how we can contact you.

Your questions will be gladly answered by Miriam Thüler, miriam.thueler@callpoint.ch, 058 201 15 74