Customer Success Manager (m/f/d) – Physician Visitor Planning & Medication Dialogue (40–60%)

About the job

About us

Visionary operates docbox, the leading and most far-reaching eHealth platform in Switzerland. Every day, we connect thousands of doctors, medical professionals and partners from the healthcare and pharmaceutical sectors.

With our solutions such as physician visitor planning and docbox Pull, we create real added value for everyday practice: practices save up to 90% of the coordination effort for pharmaceutical visits and retain full control over appointments and topics. At the same time, we bridge the gap to professional exchange: for specific medical or pharmaceutical questions about medications, docbox enables the doctor to quickly, precisely and without bureaucratic hurdles find the right contact person at the pharmaceutical company.

To ensure the high quality standards of our users, we are looking for a committed, customer-oriented personality to strengthen our team.

Your tasks

Comprehensive customer care: You support our demanding target groups – from doctors and medical practice assistants (MPA) to pharmaceutical sales representatives and sales managers – with questions about physician visitor planning and medication exchange.

Onboarding & webinars: You conduct interactive online introductions and private webinars, convey the added value to practice teams (from efficient appointment scheduling to targeted contact for medication queries) and make the onboarding as easy as possible.

Support & troubleshooting: You receive technical and application-related support requests (via email, phone or ticket system), independently analyse problems and find quick, reliable solutions.

Interface to the development team: You gather feedback directly from everyday practice, identify optimisation potentials and actively contribute this knowledge to the further development of docbox features.

Relationship building: You build trust, increase user satisfaction and promote long-term, successful platform use.

Your profile

Communication skills & empathy: You strike the right tone both when speaking with a busy practice assistant and when exchanging with a pharmaceutical sales manager.

Experience in software support: You bring proven experience in customer support or customer success for digital solutions/SaaS – ideally in dealing with demanding B2B customers or in healthcare.

Technical understanding: You navigate modern web applications confidently and can explain software functions clearly and sympathetically. You are very familiar with using CRMs (Zoho).

Language skills: Business fluent German and English, both spoken and written; good French skills are a strong plus in the Swiss healthcare market.

Working style: You work independently, in a structured manner and keep an overview and your winning manner even with parallel customer requests. You have a high degree of initiative, a pronounced entrepreneurial spirit and a very cooperative, solution-oriented team player attitude. You are friendly and helpful.

What we offer you

Leading platform: A stable, growing environment at the largest eHealth platform in Switzerland with a tangible impact on healthcare.

Central workplace in a trendy district: Beautiful, bright offices at Röntgenstrasse 44 in Zurich’s District 5 – excellently connected and surrounded by great catering options.

Flexibility: Possibility of 1 day home office per week with a flexible part-time workload of 40% to 60%.

Great team: A dynamic, collegial team of specialists who work closely together, maintain flat hierarchies and support each other.