Chief Concierge

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, across 30 countries around the world, from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Hotel Overview: 

Fairmont Le Montreux Palace :

Located on the shores of Lake Geneva and facing the stunning view of the Alps, the Fairmont Le Montreux Palace is a distinguished hotel establishment, a member of the Accor group, of the Fairmont brand, and affiliated with Swiss Deluxe Hotels. With an unparalleled global reputation characterized by 236 luxurious rooms and suites and some of the finest dining experiences, the Fairmont Le Montreux Palace is truly an enchanting place. Its six restaurants and bars offer a wide selection of delights that will satisfy the most discerning palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, Lemantine by Alan Geaam, the cuisine of the Franco-Lebanese starred chef who signs the menu of our new ephemeral restaurant for the summer season, and Funky Claude’s Bar is the undeniable place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness space dedicated to fitness, relaxation, and beauty.

Chief Concierge M/F/X

Embodiment of service elegance and the art of hospitality at the heart of a legendary palace

At Fairmont Le Montreux Palace, every arrival is a promise, every departure an unforgettable memory. As Chief Concierge, you are much more than a point of contact: you are the face of bespoke service, the architect of unforgettable stays, and the guarantor of demanding, refined, and deeply human hospitality.

A master in the art of receiving, you orchestrate with precision all the services of the lodge — concierge, valets, porters — while guiding your teams towards excellence. Thanks to your attention to detail, your knowledge of luxury, and your ability to anticipate the slightest expectations, you create for each guest a personalized, seamless, elegant, unique, and special experience.

Are you passionate about service, leadership, and human relations at the highest level?

Join one of Switzerland's most iconic hotels and proudly carry the excellence of Fairmont Le Montreux Palace. 

Summary of Responsibilities:

Reporting to the Duty/Guest Relations Manager, the responsibilities and essential functions of the position include, but are not limited to: 

• Consistently offer professional, engaging, and friendly service
• Welcome individual guests and groups, ensuring personalized and efficient handling from their arrival.
• Create, oversee, and bring to life tailored experiences for each client: birthdays, honeymoons, themed stays (wellness, culture, gastronomy), private events, etc.
• Organize and supervise all services of the lodge: concierge, valets, porters
• Guide, train, and support teams on service delivery, local novelties, and current quality standards.
• Develop a catalog of exclusive local experiences, in partnership with trusted stakeholders to offer unique experiences to clients and ensure quality.
• Ensure proper management of vehicle traffic (including buses) during guest arrivals, departures, and stays.
• Guarantee the rapid and accurate distribution of luggage for all arrivals and departures.
• Inform guests about tourist activities, excursions, cultural or sporting events, and any other service that meets their expectations.
• Provide relevant documentation (brochures, maps, guides), ensuring regular updates of materials.
• Maintain and optimize operational procedures of the department to ensure a consistent, smooth, and exemplary service.
• Ensure that the services offered always meet quality standards and the expectations of demanding clients.
• Handle comments, remarks, and complaints with diplomacy, efficiency, and a sense of service.
• Supervise the proper execution of wake-up service and its reliability.
• Ensure cleanliness and order in the lodge areas, lobby, and associated storage areas.
• Manage the concierge, registration, and distribution of mail and packages intended for clients.
• Participate in the annual budget preparation of the lodge and its management, in collaboration with management.
• Be responsible for the billing of services provided by the Concierge service.
• Know and promote the All loyalty program
• Observe luxury market trends, identify areas for improvement, and actively contribute to maintaining a strong competitive position.
• Recruit department colleagues with the SMART RECRUITER system
• Train colleagues on standards (LQA, Swiss Deluxe, Fairmont) and ensure their application and compliance according to TTT (Train The Trainer) principles
• Ensure fire safety training
• Conduct performance evaluations after the probation period and annually
• Develop an action plan for the opinion survey (Employee Survey) based on results and ensure follow-up
• Conduct regularly scheduled department meetings
• Balance operational, administrative needs, and colleagues' needs
• Update your profile on Ines
• Participate in an evaluation interview with your Manager once a year
• Be flexible and cooperative in all circumstances, especially if required to collaborate with another department on a temporary basis
• Commit to the quality of your service, your discretion, and your perfect honesty
• Maintain a professional attitude, be smiling, and remain calm at all times
• Respect ergonomic work standards in health & safety regulations, hygiene, and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and the company
• All other tasks as assigned

Qualifications:

• 4 years of experience as a concierge in 4* and 5* establishments
• 2 years in a supervisory role
• Fluency in French and English
• Knowledge of a third language is an asset
• Membership in Les Clefs d’Or (or ambition to join), a true plus.
• Holder of a valid Swiss driving license
• Excellent communication skills and professional presentation required
• Particularly responsible and reliable
• Flexibility and availability in hours
• Knowledge of Microsoft Windows applications (Word, Excel, etc.)
• Excellent interpersonal skills and problem-solving skills
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work in a team and supervise a team
• Ability to focus on clients' needs, remaining calm and courteous at all times

VISA REQUIREMENTS

In order to work in Switzerland, the candidate must possess a Swiss work permit or be from a European Union country – EU-17 or EU-8.

Please note that only applications submitted through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (in-kind benefit)
• Discounts at various companies in the region
• Preferential rates within the Accor Group, at our points of sale and at the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits …

Additional Information

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging :
We celebrate our differences. We support each other and are always united.​

Integrity :
We establish trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiatives and anticipate moments that create unforgettable experiences. ​

Excellence:
We establish authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles establishments, special discounts on meals and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring that your hard work is rewarded with exceptional benefits.