Clerk Back Office Service Centre (80-100%)

About the job

Clerk Back Office Service Centre (80-100%)

You want to contribute? We give you room to manoeuvre. You think ahead? We support you in doing so.

Together we shape the future for our customers! Interested? We look forward to

hearing from you!

As part of the further development of the Service Centre, the Back Office is being realigned. As a service centre of the IV Office Bern, the Service Centre ensures that our diverse processes run efficiently, customer-oriented and digitally supported. For the successful management of the operational day-to-day business, we are looking for several committed individuals who want to strengthen our team specifically.

What you can achieve with us

• Together with your team, you ensure that the administrative case processing is reliable, punctual and of high quality, thus contributing significantly to the smooth running of partner organisations.
• You support the specialists by efficiently handling changes, clarifications and correspondence – from ordering travel vouchers to handing over files to other IV offices.
• You coordinate appointments, maintain data and ensure that all relevant information is in the right place at the right time.
• You maintain professional communication with internal and external offices, provide information and ensure telephone availability for your topics.
• You take on additional special tasks in day-to-day business that keep operations stable and relieve the specialist departments.
• You relieve our Case Managers and insurance specialists of administrative tasks and support them in daily business.

Which skills are important to us

• You have completed a commercial apprenticeship and ideally have several years of experience in the Back Office.
• You are right with us if you already have knowledge of social insurance or are willing to acquire the corresponding basic knowledge.
• You have a high service awareness and communicate clearly and kindly in German as well as in French.
• You have proven French language skills at level B2 or higher.
• Your quick comprehension enables you to take on complex tasks quickly.
• You recognise your scope for action and know how to use it responsibly.

What we offer you

• Working hours

Annual working time (42 hours/week), possibility to work part-time as well as remotely, paid breaks

• Holidays

At least 25 days of holiday annually, 28 days from the age of 45 and 33 days from the age of 55. Possibility of unpaid leave

• Salary

Cantonal salary system, gender-neutral and transparent salary policy. Full salary during parental leave, military, civil protection and civilian service

• Social insurances

Above-parity contribution to the Bernese pension fund, coverage of half the premium for non-occupational accident, supplementary accident and daily sickness benefits insurance

• Training and further education

Financial and/or time contribution to training and further education projects

• Health

Ergonomically equipped workplaces, free fruit, discounted meals in the in-house restaurant, rest room, in-house massage options, participation in fitness activities as well as loan bicycles

• Private life, family and work

16 weeks maternity leave, two weeks paternity leave, generous above-obligatory family allowances

Does this suit you? Then get to know us! We look forward to your application.