Specialist: Infrastructure Building Management 80–100% (a)

Publication date:31 October 2025
Workload:80 – 100%
Place of work:Zürich Altstetten

Job summary

Join ISS as a Specialist in Infrastructure Management, where we create optimal workspaces. Enjoy a supportive environment with growth opportunities and benefits.

Tasks

Serve as the main contact for our banking sector client's IGM needs.
Develop innovative solutions focusing on sustainability and digitalization.
Define processes and support operations with training and analysis.

Skills

Bachelor's in Facility Management or equivalent, with relevant experience.
Strong organizational and analytical skills with customer focus.
Proficient in MS Office, especially Excel and PowerPoint.

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About the job

Specialist: Infrastructure Building Management 80–100% (a)

At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.

In this versatile role in the Business Support KAM CH department, you take on a central key role as a subject matter expert (SME) in Infrastructure Building Management (IGM) for the entire Switzerland. You are the direct contact person for our national client in the banking sector on all IGM topics and act independently and responsibly. You ensure efficient, versatile, and innovative support in the areas of customer care, administration, calculation, and the creation of presentations. Furthermore, you develop practical solutions and concepts in the fields of cleaning, indoor greening, (document) disposal, washroom services, and other infrastructural services. You work closely with internal specialist departments, the operational teams on site, and the Key Account Management organization.

Your main tasks:

- Direct contact person for our client in the banking sector in all IGM areas
- Identification, evaluation, and piloting of new solutions focusing on innovation, sustainability, or digitalization in infrastructure building management
- Definition of internal processes, calculation, and pricing including SLAs as well as preparation and negotiation of offers, presentations, and contract bases
- Implementation of solutions in close cooperation with specialist departments, operational teams on site, suppliers, KAM organization, and the client
- Continuous review, optimization, and further development of processes and services considering environmental and sustainability goals
- Professional support of operational teams, team colleagues, and management through practical training materials as well as active knowledge transfer and training
- Preparation of reports and analyses with derivation of concrete recommendations for action as well as promotion of knowledge transfer on specialist topics, best practices, and sustainability initiatives

Your profile:

- Advantageous: Bachelor of Science in Facility Management or equivalent education
- Several years of professional experience in facility management or related fields (e.g., hospitality, textile or cleaning management)
- Alternatively: Completed commercial basic training EFZ with professional experience in a similar work environment, ideally supplemented by further training as a project assistant (IPMA Level D) and several years of experience in project collaboration or project management processes in infrastructure building management
- Very good organizational and analytical skills combined with strong customer orientation
- Confident handling of MS Office, especially Excel and PowerPoint
- Networked thinking, solution-oriented action, and an independent, structured way of working
- Resilient, flexible, and strong communication skills
- Very good German skills; good French skills, English and Italian are an advantage

Ready for us? We are ready for you!

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equal work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.