Team Leader Case Management (80% - 100%) Adult Protection Office Dielsdorf

About the job

Team Leader Case Management (80% - 100%)Adult Protection Office Dielsdorf

Start date: 1 April 2027 or by arrangement | Permanent position

Help shape the future of our office! We are further developing our office and strengthening leadership: We now work in two smaller case management teams, each with a team leader. For this, we are looking for an experienced individual from 1 April 2027 who wants to take on responsibility and help shape the further development of the office.

You have some leadership experience or want to develop it further, love structured processes, and want to lead a motivated team in a socially important area? Then you are exactly right with us!

Your tasks as Team Leader Case Management (50%)

• You lead, promote and motivate your team of currently six employees.
• You design work processes, set priorities and ensure a fair distribution of tasks.
• You introduce new team members, accompany them and promote their professional development.
• You analyse existing procedures and further develop them.
• You ensure that legal requirements and internal guidelines are complied with.
• You manage cases, keep an overview of complex cases and support your team with questions.
• You are the contact person for internal and external partners (e.g. authorities, specialist offices, guardians).
• You contribute to ensuring that our clients receive the best possible support.

Your tasks as Case Manager Adult Protection (30% - 50%)

• You support the guardians in administration.
• You clarify questions regarding private and social insurances and record related applications (EL, HE, health cost reimbursements, etc.).
• You prepare inventories together with the guardians.
• You manage the clients’ accounting, handle payment transactions and are responsible for billing health costs.
• You monitor benefit entitlements and payment inflows.
• You prepare the periodic invoice filing for the guardians.

What you bring

• Completed commercial basic training (KV EFZ) or equivalent qualification.
• Completed further training in leadership/management or willingness to undertake such training.
• Specialist and practical knowledge in social insurance law, accounting.
• Professional experience: several years of experience in adult protection case management. Initial leadership experience is an advantage.
• Confident German language skills, spoken and written.
• Very good user knowledge of the MS Office suite and KLIBnet.
• Knowledge of the Civil Code provisions on adult protection.

Personal strengths

• Leadership qualities: You can motivate, set clear goals and resolve conflicts constructively.
• Organisational talent: You keep an overview, even when things get stressful.
• Communication skills: You mediate between different interests and remain objective even in difficult situations.
• Empathy & social competence: You enjoy working with people and have a sense for their needs.

Why join us?

Our office is evolving. Not everything is finished yet. You will work with experienced leaders with whom you can exchange ideas on leadership and specialist questions. A manageable span of control and a clearly defined leadership share give you the necessary resources for your task. This gives you space to develop and contribute your skills to this dynamic process. You can expect an innovative and appreciative team committed to protecting and supporting people in difficult life situations.

• Modern working conditions: home office options, contemporary IT infrastructure and a collegial and motivated team.
• Attractive benefits: good social benefits, a fair salary, lunch vouchers. And free coffee.

Interested?

Then we look forward to receiving your complete application (cover letter, CV, certificates)

Questions?

We are happy to answer your questions. Just contact the office manager, Jasmine Kuster,

Tel. 043 422 29 79 (Mon, Tue, Thu).