Operations Manager

About the job

Introduction

Blanc SA is a family-run cleaning and maintenance company based in the Lausanne region. Active for several generations throughout French-speaking Switzerland, it employs more than 500 staff.

A large family since 1946

In 1946, Émile Blanc founded a cleaning and concierge company in Lausanne. Driven by the construction sector boom in the 1960s, Blanc SA experienced rapid growth and naturally expanded its range of services.

Following this expansion, René Blanc led the company for many years with passion and determination.

In the early 1980s, the third generation took over and structured the company into specialised departments, led by the brothers Marc-Olivier, Thierry and Philippe Blanc.

Since 2017, the fourth generation has joined the family adventure.

Today, Yaëlle Blanc ensures the preservation of the social and human ethics that have always characterised the company, while bringing in an environmental dimension that has become essential.

As part of our development, we are looking for an Operations Manager to oversee a portfolio of clients and staff in Lausanne and join our dynamic team.

Responsibilities

• Manage your client/staff portfolio in Lausanne in compliance with internal rules and legal obligations
• Supervise and coordinate the daily operations of teams in the field
• Ensure scheduling management and optimisation of human and material resources
• Guarantee service quality through audits and measurement plans, and ensure client satisfaction
• Be the main point of contact for clients in your portfolio, anticipate their needs and develop work
• Prepare quotes and provide necessary information for invoicing and contract updates
• Ensure compliance with health and safety standards at work and internal procedures
• Collaborate with the OHS specialist and various stakeholders related to occupational health protection
• Participate in recruitment, training and supervision of staff, with a spirit of rigour and kindness
• Manage the logistics of your portfolio: stock management, machine maintenance plans, product usage

Qualifications

• Proven experience in a similar role, ideally in the cleaning or facility management sector
• Swiss Federal Certificate of Competence (CFC) as a cleaning agent and/or Federal Diploma as a cleaning services manager (or equivalent qualification)
• Excellent team management, organisation and coordination skills for multiple simultaneous interventions
• Comfort with numbers for preparing accurate and competitive quotes
• Ability to work under pressure and manage multiple priorities and emergencies simultaneously
• Good command of common IT tools and tracking software
• Valid Swiss driving licence (mandatory)
• Excellent communication in French; knowledge of other languages is an asset

Benefits

• A family-friendly and caring work environment
• Opportunities for continuous training
• A responsible position with great autonomy
• Competitive remuneration and attractive social benefits
• The opportunity to contribute to a company committed to human and environmental values

Application Information

If you are motivated to join a growing family business and take on new challenges in Lausanne, we would be delighted to receive your application. Apply now!