Entry Customer Consulting Banking

Publication date:21 October 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Fribourg

Job summary

Join Callpoint, a Swiss-owned call center with a heart! We care deeply for our employees and customers.

Tasks

Handle customer inquiries over the phone with enthusiasm.
Identify customer needs and provide effective solutions.
Advise customers on e-banking services confidently.

Skills

Fluent in Swiss German and capable of consulting in German and French.
Previous customer service experience, preferably in banking.
Strong PC skills and a clean criminal record required.

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About the job

Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we support and develop you. From Monday, December 1, 2025, we are looking for exactly you, for a customer in the banking sector at our service center in Fribourg - we look forward to your application.

Receiving customer requests by phone

Identifying customers

Finding solutions to customer concerns

Advising customers in e-banking

Executing card blocks upon customer request

You understand and speak Swiss German

You conduct telephone consultations in German and French

Additional language Italian is welcome

You enjoy dealing with customers

Experience in customer service and the banking sector is an advantage

Good PC skills are required

A clean criminal record and debt collection register extract are required for employment

You are looking for a hybrid work model where you can mostly work from home

Modern and pleasant working atmosphere with a workplace directly next to Fribourg train station

Collegial atmosphere

Careful training and individual support

Development opportunities within the company

Attractive employment conditions according to the collective labor agreement of the contact center industry

Workload 80 - 100% possible

After the training and onboarding phase, home office is possible

Starting salary of CHF 4,488.- The salary is paid 12 times per year. In April 2026, the next collective agreement salary increase to a gross salary of CHF 4,519.- will take place.

Training takes place in Fribourg and/or Bulle

Up to the 5th year of service, one additional day of vacation each year, purchase of additional vacation possible

You can buy additional vacation days

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Working hours Monday to Friday between 08:00 and 20:00, and partially on Saturdays 08:00 to 17:00

Have we sparked your interest? Then we look forward to your application. You can apply online or via email.

No motivation letter or resume at hand? No problem, write us an email and let us know how we can contact you.

Your questions will be gladly answered by Miriam Thüler, miriam.thueler@callpoint.ch, 058 201 15 74