Project Manager (m/f/d) 100% – Remote & On-site

About the job

e-guma has been developing digital solutions since 2005 for the sale and management of vouchers, tickets, products, as well as credit and gift cards. Today, over 1,500 customers in 10 countries use our system. What sets us apart is the combination of well-thought-out software and personal service. We work closely with our customers, continuously develop e-guma, and rely on simple processes and high quality. At e-guma, hoteliers, restaurateurs, tourism professionals, marketing experts, and software developers work hand in hand. For our Customer Care Team, we are looking for a committed individual as a Project Manager starting immediately or by arrangement.

Your tasks

• As a Project Manager, you accompany our new customers from the first project meeting to the successful go-live. Throughout the entire onboarding process, you are their central contact person.
• You plan and coordinate the implementation of e-guma and advise our customers on vouchers, tickets, products, and other digital sales solutions.
• You clarify requirements, configure the appropriate systems, and coordinate interfaces with our development team as well as the activation of online payment methods with the involved partners.
• You set up the various e-guma systems, online shops, and additional solutions, design vouchers and other content, and ensure corporate design and user-friendliness.
• You support our customers in designing efficient sales and management processes and prepare the on-site implementation so that e-guma can be smoothly integrated into daily work routines.
• You train new customers in using e-guma – remotely or on-site – and support them after go-live during ongoing operations.
• You advise our customers on marketing measures and sales-promoting activities and assist them in effectively presenting and marketing their offers.
• You actively contribute your ideas to the further development of e-guma and our processes.

Your profile

• A completed education, e.g. in tourism, hospitality, marketing, or a commercial field.
• Very good German and good English skills; French and Italian are advantageous.
• Organisational talent and the ability to keep several customer projects in view simultaneously.
• Enjoyment of customer contact as well as clear, friendly, and solution-oriented communication.
• An independent, structured, and careful working style with a high degree of personal responsibility.
• A quick grasp and interest in digital products, technical contexts, and individual customer solutions.
• Confidence in handling digital applications and enjoyment in configuring systems.
• The ability to convey complex content understandably and competently train customers.
• A good sense of design, user-friendliness, and corporate design; knowledge of the Adobe Creative Suite is an advantage.
• Enjoyment of cross-team collaboration.

What to expect from us

At e-guma, you can expect a collegial, straightforward, and flexible working environment with a lot of personal responsibility. You work from home or in the office and benefit from modern tools and flat hierarchies. You can contribute your own ideas and actively shape our products and processes. Open communication and a pragmatic, solution-oriented working style characterise our collaboration – as does the shared camaraderie at regular aperitifs and team events. In your role, you work with customers from a wide range of industries – from hospitality and gastronomy to mountain railways, rail and shipping companies, as well as leisure and experience businesses, event organisers, retailers, and organisations.

Interested? Then we look forward to your application.

Gina Aegerter, Head of Customer Care