Medical Assistant 100%

About the job

Company Description

With solid expertise, the Genolier Clinic stands out for its experienced and qualified team and its state-of-the-art medical equipment.

The Genolier Clinic offers a wide range of services covering cardiology, neurology, oncology, orthopaedic surgery and plastic surgery. Furthermore, the clinic provides its patients with a broad range of services focused on prevention and rehabilitation, to promote their health and well-being.

The reputation of the Genolier Clinic is based on its excellent medical infrastructure and cutting-edge technologies. Among these are a state-of-the-art diagnostic centre, a high-performance intensive care unit and an operating theatre equipped with the latest generation instruments and devices to ensure optimal quality care.

Job Description

Patient Reception and Relations

• Welcome patients with professionalism, kindness and discretion
• Ensure administrative registration and management of patient files
• Inform and guide patients throughout their care pathway

Administrative Management and Organisation

• Plan and manage appointments by optimising schedules
• Handle telephone calls and patient requests
• Update medical records in computer systems (EHR)
• Write and process medical and administrative correspondence
• Manage orders and stock (medical equipment, consumables, supplies), liaising with suppliers and service needs

Clinical Assistance

• Prepare patients for consultations and examinations
• Assist healthcare professionals during medical procedures
• Perform certain technical care (vital signs measurement, blood sampling, injections, dressings; ECG according to skills)
• Ensure proper installation and comfort of patients

Coordination and Communication

• Act as liaison between patients, doctors, care teams and external partners
• Transmit necessary information to ensure continuity of care
• Participate in coordinating patient pathways

Billing and Medical Administrative Management

• Participate in billing processes and file follow-up
• Verify insurance and coverage information
• Ensure compliance of administrative documents

Quality, Hygiene and Safety

• Respect hygiene, safety rules and current protocols
• Ensure confidentiality of medical data
• Maintain a clean, organised and secure work environment

Qualifications

Training

• Diploma as a medical assistant or equivalent training (CFC medical assistant or recognised equivalence in Switzerland)
• Additional training in care or hospital experience is an asset

Professional Experience

• Previous experience in a medical practice, clinic or hospital desired
• Initial experience in coordination or patient flow management is a plus

Languages

• Excellent command of French (spoken and written)
• Minimum B1 level in English required, allowing basic professional communication with patients and interlocutors

Technical Skills

• Proficiency in computer tools (Office Suite, planning tools, EHR / Opale)
• Knowledge of medical administrative procedures (appointment scheduling, file management, billing)
• Mastery of basic technical gestures (vital signs measurement, blood sampling, ECG, simple care, assistance with medical acts)
• Knowledge of hygiene, safety and confidentiality standards

Personal Skills

• Excellent sense of welcome and patient service
• Empathy, kindness and active listening
• Rigour, organisation and priority management
• Ability to work in a multidisciplinary team
• Reactivity and stress management in a dynamic environment
• Discretion and respect for medical confidentiality

Additional Assets (Bonus)

• Experience in the Swiss hospital environment
• Knowledge of the Swiss healthcare system
• Ease in a high-activity environment
• Adaptability and autonomy

Additional Information

• Promote a work environment that encourages exchanges and collaboration in a spirit of participative management
• Offer a modern workspace conducive to providing quality services
• Regularly evaluate your skills and promote continuous training
• Define your professional objectives and support you in achieving them
• Offer competitive salary and social benefits as well as daily advantages as an employee

We pay great attention to the diversity of life paths of our collaborators. Our positions are open to both women and men.