Specialist Veterinary Medicine Benefits (m/f/d), 80-100%, Zurich / hybrid
- 12 September 2026
- 50 – 100%
- Permanent position
- German (Fluent), French (Intermediate), Italian (Basic knowledge)
- Zürich
About the job
With passion and team spirit, we at Sanitas drive innovations that actively and sustainably shape the future of health insurance. So that we can provide our customers today and tomorrow with exactly the support they need in matters of health.We are recruiting our new Pet Insurance team! As a Specialist in Veterinary Medicine Benefits, you are the point of contact for our customers and take on the central role in handling complex cases in claims processing – reliable, competent and empathetic.
Specialist Veterinary Medicine Benefits (m/f/d), 80-100%, Zurich / hybrid
What you will achieve:
- Review and clarification of the obligation to provide benefits according to insurance conditions in the area of pet insurance (illness, accident, preventive care)
- Examination and billing of complex and demanding veterinary invoices (2nd level) and, if necessary, objections to invoices
- Assessment of the medical necessity of treatments and interventions
- Close cooperation with veterinarians, animal clinics and other service providers to clarify medical issues
- Answering questions from insured persons, service providers and authorities by phone and email – friendly and understandable, even in complex matters
- Review and solution-oriented processing of requests for cost approval as well as complaints
- Preparation of correspondence, processing of insured and contract data and ensuring other administrative tasks
Why you will succeed:
- Ideally, you have completed a degree in veterinary medicine, e.g. as a veterinarian or Dr. med. vet. Alternatively, you have training in the veterinary field, e.g. as a veterinary practice assistant EFZ, or medical or commercial training with verifiable veterinary knowledge
- You already have experience in claims processing in the insurance sector – ideally with a focus on pet insurance
- You convince with your efficient, service-oriented and always independent way of working
- Your communication skills on the phone and by email as well as your friendly, professional manner complete your profile
- Even in demanding situations, you keep an overview and remain calm. With your high service standards and insurance knowledge, you ensure a positive customer experience and actively contribute to improving our processes
- You communicate fluently in spoken and written German and French or Italian; any additional language is a plus
- You have already completed VBV training (non-life) or are willing to complete it
What you can count on:
With around 900,000 customers, Sanitas is one of the largest health insurers in Switzerland. In our modern and flexible working environment, you will further develop your skills.
- Flexible annual working time model with at least 5 weeks of holiday
- Modern offices in urban locations
- Generous arrangements for working from home
- Participation in the health insurance package
- Contributions to the pension fund well above the legal minimum
- Forward-looking issues and a wide range of training and further education opportunities
Simply apply
At Sanitas, we all use first names. We would therefore like to maintain this informal culture throughout your application process.
When applying, you only upload your CV and certificates. Instead of a cover letter, we look forward to your answers to our questions in the online application tool. Starting date is by arrangement.
We wish to fill this position without the support of external recruitment agencies.
