Opfikon
Customer Care Specialist Sea Freight (m/f/d)
- 14 September 2026
- 100%
- Permanent position
- German (Fluent), English (Fluent)
About the job
Logistics touches every aspect of our lives – from the goods we consume daily to the healthcare we rely on. With us, your work goes beyond logistics: it enables the small and big moments of life for people around the world.
As a globally leading logistics company with the vision to advance our world, we offer you a secure and stable environment. Here, your work makes a real difference. Whether it is the delivery of food, the development of sustainable transport solutions, or social engagement – your work achieves more than you can imagine.
We kindly ask recruitment agencies not to submit profiles unsolicited. All candidate profiles submitted without a prior signed agreement will be considered our property and no fees will be paid.
Customer Care Specialist Sea Freight (m/f/d)
As part of our operational teams, you are primarily responsible for ensuring that everything arrives at the right place at the right time and that our customers feel well cared for. With your commitment, you keep supply chains running and find the right solution for every challenge. Whether medicines, toys, or important machine parts – thanks to you, products reach people all over the world. This way, you not only deliver goods but also enable the small and big moments of life. Your contribution at Kühne+Nagel achieves more than you can imagine.
- Comprehensive customer care in the sea freight sector and promotion of long-term, partnership-based customer relationships
- Handling customer enquiries and preparing offers
- Managing order processing from order acceptance through document verification to shipment completion
- Integration and maintenance of customer data as well as preparation of reports for analysing and optimising our service
- Close cooperation with operational departments, sales, and carriers
- Expansion of our existing customers’ portfolio, development of new business, and customer recovery
- Completed training in forwarding/logistics or comparable qualification
- Initial professional experience in sea freight
- Confident use of MS Office programmes
- Independent, team-oriented, and service-oriented working style
- Confident appearance, strong communication skills, and high service and customer orientation
- Good German and English skills, both spoken and written; French is an advantage
- Performance-based remuneration package including 13th month’s salary
- Extensive training and development opportunities
- Exclusive discounts with numerous partner companies
- Employee referral programme with attractive bonus
- Regular team and company events
