Head of Customer Service & Insurance Management (m/f/d), 100%

About the job

FresuCare AG, a subsidiary of Fresenius Kabi (Switzerland) AG, is a specialised homecare provider in the field of clinical nutrition. Under the guiding principle "caring at home," we support our patients holistically during the transition from hospital to home. Our goal: to sustainably improve their quality of life. For our Customer Service & Insurance Management team, we are looking for a committed individual from January 2027 or by arrangement as

Head of Customer Service & Insurance Management (m/f/d), 100%

You lead clearly and appreciatively, get involved in day-to-day operations yourself, and keep an overview even with complex issues. With your solution-oriented approach, you bring together different interests, further develop processes, and ensure a professional and customer-focused service.

Your Responsibilities

• Professional and disciplinary leadership as well as further development of the team
• Active participation in operational day-to-day business, especially with demanding customer, billing, and insurance enquiries
• Ensuring efficient, timely, and customer-oriented handling of all concerns
• Further development and optimisation of customer service and insurance processes
• Strategic management and further development of insurance management in the areas of health and accident insurance as well as disability insurance
• Handling complex billing cases and clarifying cost coverage with insurers and health insurance associations
• Ensuring dunning processes and monitoring outstanding receivables
• Maintenance and optimisation of master and customer data in SAP
• Preparation and implementation of regulatory changes in billing and insurance management
• Initiation and management of cross-departmental projects to optimise customer care and internal processes
• Active collaboration with internal departments such as Market & Customer, Pharmacy, Quality Management, Supply Chain Management
• Maintaining relationships with insurers and associations as well as participating in relevant expert groups in the field of homecare remuneration

 Your Profile

• Commercial or comparable training, supplemented by business management education or further training
• Several years of professional experience in insurance management, ideally in the Swiss healthcare or homecare environment
• Several years of leadership experience and enjoyment in developing people professionally and personally
• Ideally knowledge of relevant frameworks and remuneration systems, especially OKP, MiGeL, KLV, and KVV
• An existing network in the health insurance sector is an advantage
• Proven experience in leading cross-departmental projects as well as in change management and process optimisation
• Very good user knowledge of MS Office as well as experience with SAP and CRM systems
• Strong analytical and conceptual skills as well as a high customer and process orientation
• Communication and presentation skills, negotiation skills, and confident stakeholder management at various hierarchical levels
• German as a native language as well as good French skills; Italian and English skills are an advantage

 What We Offer You

• A responsible and meaningful role in the homecare sector with direct impact on the quality of life of our patients
• A committed team with a shared understanding of our mission and an appreciative working culture
• Diverse collaboration and development opportunities in an international corporate environment with a local character
• The opportunity to actively shape innovative healthcare projects
• A flexible working time model for a good work-life balance
• 6 weeks of holiday from the age of 40
• A modern infrastructure and a contemporary working environment
• An attractive mobility package

Would you like to combine leadership, customer orientation, and meaningful work? Then we look forward to hearing from you. Help us shape the future of FresuCare.