Luzern
Team Leader Customer Hall Lucerne (m/f/d)
- 12 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Luzern
About the job
"This doesn’t look like a bank at all!"We often receive this compliment about our flagship customer hall at the Lucerne headquarters.
And right in the middle: You as team leader of 12 customer advisors. Confident, close to the customers, strong in leadership, development-oriented.
Short decision-making paths, openness to new ideas and a trusting cooperation characterise our culture. We look forward to you becoming part of our team!
Team Leader Customer Hall Lucerne (m/f/d)
Your job at a glance
What you achieve with us
- you lead a team of 12 customer advisors in basic consulting, both professionally and personally
- you promote the customer advisors through personal coaching in their individual development
- you support the further development of our flagship customer hall and accompany activities such as events and pop-up stores
- you organise the service of spontaneous customers during high visitor frequency
- you advise our spontaneous customers on basic topics such as account opening, account management, standardised investment transactions, pension products, e-services and cards
- you recognise the potential of our spontaneous customers and triage customers with further needs to the customer advisors with their own portfolio
- you actively carry out sales campaigns with your team
- you are responsible for the training of apprentices or BEM interns in competence areas of spontaneous consulting
What you bring with you
- you have leadership experience and further training in leadership (e.g. CAS Leadership)
- you have completed a banking apprenticeship, are experienced in advising private customers and know the basic services of a bank inside out
- you enjoy working in a lively environment and are characterised by a very reliable and independent way of working even under pressure
- you are friendly, positive and service-oriented
- you like to actively approach people and feel comfortable in direct customer contact
- you keep an overview even in very hectic situations
Your benefits with us
More time for you
With us, cantonal and regional public holidays are paid. Additionally, sabbaticals and extra holidays for service anniversaries await you.
Flexible working
Choose an individual working model and organise your working hours yourself.
Family-friendly
Benefit from generous maternity or paternity leave as well as additional family allowances.
Strong pension provision
With our company pension fund, you are on the safe side.
Individual development
We support you in your internal and external training and further education so that you stay up to date.
Exclusive benefits
Staff conditions on LUKB products and many external discounts save your wallet.
Cornelia Weibel
HR Business Partner
+41 41 206 28 49
