Helpdesk & Dispatch Employee
- 23 October 2026
- 100%
- Permanent position
- German (Native language), English (Fluent), French (Basic knowledge)
About the job
Do you keep track even when many threads come together at the same time? Then you are exactly right with us.For our central helpdesk, we are looking for a committed individual who professionally handles customer concerns, coordinates deployments, and keeps an overview of ongoing orders. In this versatile hub function, you make an important contribution to our service quality and work daily with a wide variety of people and departments.
Helpdesk & Dispatch Employee
This is what you can achieve with us.
You are the central point of contact for our customers, employees, and partners and ensure that concerns quickly reach the right place. As part of our helpdesk team, you coordinate enquiries, keep an overview of ongoing orders, and contribute with your organisational talent to smooth operations.
The following tasks are part of your responsibilities:
- You are the first point of contact for incoming enquiries via telephone and helpdesk.
- You receive faults and service requests, analyse them, and ensure efficient further processing (first-level support).
- You prioritise tickets according to urgency and coordinate the appropriate measures.
- You communicate daily with internal and external customers in German, English, French, and Italian.
- You plan and dispatch technical as well as infrastructural deployments and service orders.
- You keep an eye on ongoing orders and ensure that agreed services are provided on time.
- You support the planning of maintenance and repair measures.
- You take on administrative tasks and actively contribute to optimising our processes.
This is what sets you apart.
You enjoy being in contact with people, coordinating concerns, and finding solutions. Even in a dynamic environment, you keep an overview and convince with your strong service orientation.
- Completed commercial or technical-commercial basic training
- Experience in helpdesk, service desk, call centre, or a similar hub function is an advantage
- Very good MS Office skills and enjoyment of working with digital tools
- Very good German and English skills, spoken and written
- Very good French skills for daily customer contact
- Italian skills are a plus
- Strong service and solution orientation
- Organisational talent with a structured and reliable working style
- Communicative personality with enjoyment of working with different stakeholders
- Quick comprehension as well as the ability to set priorities and keep an overview even in hectic situations
This is what we offer you.
We offer you a responsible and interesting role with plenty of room for initiative in an exciting professional environment.
Equans Switzerland Facility Management AG. Shaping the future together.
We specialise in holistic services in the field of facility management for every phase of the lifecycle of commercial properties and sites. Buildings and infrastructures are complex systems. Whether technical operation, strategic planning, or infrastructural services – we ensure maximum availability, increase operational safety, and improve comfort in buildings. This minimises costs and creates optimal conditions so that our customers can focus on their core business.
As a company of Equans Switzerland, the leading full-service provider for holistic building and energy solutions in Switzerland, we also drive the transformation and digitalisation of our customers and work together on the energy transition.
Workplace
Equans Switzerland Facility Management AG
Hohenbühlstrasse 2
8152 Glattbrugg
Your contact person
Loreta RIZA
HR Business Partner
+41 79 542 73 41
