Albedis
Zürich
Senior Client Service Manager
- 02 October 2026
- 100%
- Permanent position
- Zürich
About the job
Company DescriptionIn this position, you take on the strategic management of existing key accounts and further develop them. You identify additional service needs, place suitable solutions, and coordinate implementation with internal and external stakeholders. The role combines relationship management, business development, and operational control.
This position is available in Basel and Zurich.
Job Description- Client Management: Building and maintaining long-term relationships with existing key accounts at decision-making level
- Needs Analysis: Identifying new business opportunities, deriving service needs, and placing relevant solutions
- Service Coordination: Managing operational implementation, including coordination with delivery teams, partners, and the client
- Business Development: Expanding revenue within existing accounts, including cross- and upselling
- Stakeholder Management: Close collaboration with internal teams to ensure high service quality
- Reporting & Forecasting: Regular analysis of account performance and deriving measures
- At least 5 years of experience in a comparable role, ideally in personnel consulting / workforce solutions. Alternatively: retail, FMCG, tobacco, insurance, or other service-oriented industries
- Languages: (Swiss) German and English fluent; French or Italian an advantage
- Location: Office in Zurich or Basel (home office possible)
- Willingness to travel: occasional client and team visits
- Skills: strong customer orientation, negotiation skills, structured working method, high personal responsibility
What makes the role attractive
- Working with large, established clients
- Combination of strategy, relationship management, and operational implementation
- High degree of creative freedom
- Opportunity to further develop an existing business rather than pure new client acquisition
