Customer Advisor Customer Value Center (m/f/d) 60-100%

About the job

Swiss Bankers is an internationally oriented financial service provider with locations in the cantons of Bern and Zurich as well as in Liechtenstein, Vaduz. Since January 2025, the bank has been owned by Hypothekarbank Lenzburg AG.

Swiss Bankers is a leader in the development, sales, and processing of innovative, credit-based payment products and offers solutions for cashless, globally secure payments. Together with Hypothekarbank Lenzburg, Swiss Bankers aims to expand its offerings in the areas of payments and financing as well as embedded finance in the coming years. Swiss Bankers has pioneered in Switzerland and enables mobile payment with Apple Pay, Samsung Pay, Google Pay, and with wearables such as Garmin, Swatch, and Fitbit. Furthermore, Swiss Bankers is the first provider in Switzerland to offer a card-based and account-independent peer-to-peer money transfer service from Switzerland to numerous countries via app. The company was founded in 1975 and became known through travellers cheques. Today, all Swiss Bankers cards are very popular and can be obtained depending on the product directly at www.swissbankers.ch or from over 200 sales partners.

For our location in Grosshöchstetten (with home office option) and from summer 2027 in the Bern area, we are looking immediately for a communicative personality as

Customer Advisor Customer Value Center (m/f/d) 60-100%

Are you a likeable, customer-oriented person who enjoys using your language skills? Do you feel at home in the digital world and are ready for the next step in your career? Then get in touch with us or apply online right away.

Your tasks

• You are the voice for our customers – by phone or in writing, in German and English as well as another language (French or Italian, depending on language skills)
• You support our customers in using the Swiss Bankers app – ensuring banking remains simple
• You handle internal and external concerns directly in our systems and ensure everything runs smoothly
• You coordinate with 2nd level or back office by creating support requests when things get more complex

What you bring

• Completed basic training as well as experience in customer contact or service environment
• Very good German and English skills, both spoken and written, as well as French and/or Italian skills
• Confident handling of digital applications
• You remain calm and structured even when multiple requests come in simultaneously
• You work reliably, precisely, and take responsibility for your cases
• You contribute constructively to the team

Our offer

• Varied activity in an established company
• Modern work tools and clearly defined processes
• Careful induction and professional support in everyday work
• Predictable working hours and a respectful working environment
• Possibility of home office
• Collegial team with open, respectful interaction
• Workplace in Grosshöchstetten with parking facilities on site; public transport access possible

If you are interested in this position, we look forward to receiving your complete application documents via our online application tool.

Contact

Emita Simmatun
Expert Coach, Deputy Supervisor
Swiss Bankers Prepaid Services AG
Phone: +41 31 710 12 75

Supervisor

Erolind Ramadani
Team Leader Customer Contact Centre
Swiss Bankers Prepaid Services AG
Phone: +41 62 885 14 17