Service Contact Centre Employee

About the job

Service Contact Centre Employee

V-ZUG Customer Service

The V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances – and thus a central part of a customer experience that inspires. With professionalism, expertise and a genuine sense for the needs of our customers, we ensure that questions become solutions and every contact a positive experience.

What this position offers you

• You make service an experience by supporting our customers by phone and in writing, understanding their concerns and ensuring with your solution-oriented approach that they feel well cared for from the first contact to the appropriate solution
• You bring people, appointments and technology together, coordinate service deployments and plan the assignments of our service technicians proactively and efficiently. This creates the conditions for our service offerings to mesh perfectly and for our customers to be able to rely on us
• You keep an overview even when many things are happening simultaneously and accompany repairs and installations from the first appointment scheduling to successful completion. In doing so, you inform our customers about upcoming appointments and the current processing status and ensure that all parties involved are always on the same page
• You actively shape our daily service routine, process orders, keep status overviews up to date and find suitable solutions even with short-term changes or diverse concerns

What you bring to the position

• You have completed commercial training and bring several years of professional experience in a comparable role – whether in scheduling, contact centre or customer service: you know the business and understand what matters
• You excel in customer contact. You can draw on a wealth of experience in telephone customer contact and find the right tone even in difficult conversations
• You are an upbeat, communicative personality and do not lose your composure even in hectic moments. Reliability and a positive demeanour are natural to you
• You work independently, in a structured manner and with high organisational skills. You keep several balls in the air at the same time without ever losing track
• You are proficient with common IT systems and are open to continuously expanding your knowledge
• You communicate confidently in German and French – clearly, professionally and in a partnership spirit. Additional language skills are a welcome plus

Not convinced yet? V-ZUG offers you more than just a job

As part of the V-ZUG family, you benefit from contemporary employment conditions, diverse development opportunities, state-of-the-art infrastructure as well as numerous offers and services for your personal well-being.

What are you waiting for?

Tanja Geissmann, Talent Acquisition Partner, will be happy to explain the details.
Direct dial 058 767 85 80.

We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers nevertheless be submitted, we do not pay any placement fees.

All clear? Then apply now!