Customer Service Specialist (m/f/d)

About the job

Become a Customer Service Specialist at JOYA Mobility AG and help shape the electromobility of tomorrow.
Are you interested in mobility, energy and digitalisation? Then you are in the right place with us. We make Switzerland a little more liveable by inspiring enthusiasm for electromobility and making its benefits tangible in everyday life.

JOYA is the electromobility company of Energie 360°. Our goal: electromobility that simply works – for everyone who charges privately, manages a fleet or oversees a property.

To strengthen our team in Gossau (SG), we are looking for you as a Customer Service Specialist immediately or by arrangement.

Customer Service Specialist (m/f/d)

Your role with us

• You are the first point of contact for our private and commercial customers – by phone, email and via support tickets
• You assist with technical problems at charging stations or questions about user accounts
• You document solutions and processes to ensure our service quality
• You handle day-to-day business but also have the opportunity to work on special cases
• You work closely with our technical, installation and product teams

Your profile

• You are a language expert with a feel for customer needs, communicating clearly, kindly and solution-oriented
• Besides very good German (spoken and written), you have good knowledge of French and, if possible, another language
• You are familiar with digital tools (Office, cloud, ticketing systems) and open to digitalisation
• You are solution-oriented and enjoy taking responsibility
• You enjoy customer contact, technology and e-mobility
• You bring initial contact centre experience, but career changers are also warmly welcome

Our offer to you

We live e-mobility, also with you:
Are you buying an electric car? We support you with a financial contribution.
And on the go, you charge more cheaply with us: 35% discount on the charging price at all JOYA locations.

You manage your time yourself:
With the annual working time model (based on 40 hours per week), you work more when needed and take time off when your life requires it.

You take good care of your future:
At our pension fund, you choose between different savings plans. We cover 62% of the savings contributions in the standard model, exceeding the BVG minimum.

You have time to switch off:
5 weeks holiday, 6 weeks from age 50.


Do you want to work in a growing market and help shape how Switzerland travels in the future? Then we look forward to your application!

Candidate dossiers from recruitment agencies will not be considered.


Online application