Application Operations Engineer

Nidau

Key information

Publication date:18 June 2025
Workload:100%
Place of work:Nidau

Job summary

Join Quickline, a leading provider of entertainment and communication in Switzerland. Exciting opportunities await in a dynamic, customer-focused environment.

Tasks

Handle complex 2nd-level tickets related to OSS/BSS systems.
Quickly respond to system alerts, diagnose issues, and resolve them.
Collaborate with 1st and 3rd-level support, sharing knowledge and documentation.

Skills

Completed IT education or equivalent qualification is required.
Experience in application analysis and system monitoring preferred.
Strong German and good English language skills are essential.

Is this helpful?

Nidau80-100%

Quickline is one of the leading providers of entertainment and communication in Switzerland. Based on our values of entrepreneurial spirit, customer proximity, and reliability, we aim to inspire our customers with commitment and innovation and shape the future. In a highly competitive and rapidly changing market environment, we stand for telecommunications with heart.

Application Operations Engineer

Your area of responsibility and design

You are the point of contact for complex 2nd-level tickets (Jira) that affect our central systems (OSS/BSS) – you analyze, solve, and document
For deeper issues, you transfer topics to problem or service disruption management
If our monitoring system reports a disruption, you react quickly, find the cause, and restore everything to order
Your knowledge does not belong in a drawer: You share it within the team and keep it documented
You work closely with 1st and 3rd level support
When it gets critical, you ensure that all parties are informed in a timely manner
Looking for variety? With us, you can also dive into exciting projects and actively contribute

What you should bring

A completed education in computer science or a comparable qualification
You have completed a higher technical school or are currently in the middle of it
Initial experience in application analysis, reading logs (e.g., with Splunk), and system monitoring (e.g., with Zabbix) is ideal
You bring basic knowledge in software development – ideally in the .NET environment or with MS SQL Server or other relational databases
You are curious, want to develop further – but routine tasks do not deter you
You are willing to be on call
Very good German skills and good English skills complete your profile

What we can offer you

Wide scope of action in a dynamic SME with a refreshing spirit
The opportunity to take on responsibility, co-design, implement independently, and grow from it
Open, collegial exchange as well as committed colleagues
Best infrastructure by the beautiful Lake Biel and in close proximity to Biel train station

We would like to fill this vacancy without external personnel service providers.