French Customer Service Employee (m/f/d)

10 November 2025
100%
Permanent position
Etoy

Job summary

Join Pfister, a leading home furniture company in Switzerland! Be part of a supportive team committed to quality service.

Tasks

Handle customer inquiries via phone and written communication.
Provide professional customer service and manage complaints.
Process orders, returns, and ensure invoice accuracy.

Skills

Basic commercial training or completed apprenticeship in services.
Fluent in French and German, both spoken and written.
Strong communication skills and customer-oriented approach.

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About the job

At pfister, we share a vision: we want to establish ourselves in every home in Switzerland with our products. To this end, we are looking for employees to actively support us. Help us bring the approximately 100,000 products from our assortment into the homes of our customers. Whether in one of our 18 branches or at the Suhr headquarters, a unique working environment awaits you, with attractive products, not to mention appreciation and respect for your commitment. Today, nearly 1400 people work at pfister: do you want to join them?

French Customer Service Employee (m/f/d)

Your new responsibilities

Receiving and processing customer requests by phone and in writing
Ensuring professional customer service
Liaison with internal and external departments
Handling complaints
Independent case follow-up
Entering orders, returns, and credit notes

Invoice control
Various monitoring tasks

What you bring

Basic commercial training or completed professional apprenticeship in the service sector
Fluency in French and German, both spoken and written
High stress resistance and good communication skills
Strong customer and service orientation
Sociable personality and team-oriented
Good computer skills