Concierge (m/f/d), Winter Season, December 2025 – March 2026

• Active support and confident representation of the Chief Concierge

• Taking responsibility for the team at the lodge in the absence of the Chief Concierge

• Efficient organization and reliable execution of all internal and external guest requests

• Competent contact person for guests for all concerns and challenges

• Secure management of mail and monitoring of fire alarm systems

• Timely forwarding of incoming guest messages

• Sale of hotel services as well as fulfillment of individual special requests with the highest discretion

• Ensuring smooth operation in the lodge area – both operationally and personnel-wise

• Professional and solution-oriented handling of guest complaints

• Strict implementation of hotel-specific standards and the quality management system (AMS)

• Consistent adherence to and implementation of the standards of the Environmental Management System (EMS)

• Independent processing and coordination of all reservations (tee times, taxis, external restaurants, etc.)

• Completed training in hotel management

• Experience in a similar position in a comparable luxury hotel

• Strong leadership skills and ability to work in a team

• Very good English skills as well as at least one other language (German or French)

• Confident, professional, and authentic appearance – also in written communication

• Very good knowledge of the local culture and offerings is a great advantage

• Comprehensive understanding of all processes at reception and the lodge

• High organizational talent and structured working method

• Sensitivity to situations and people – anticipating and acting accordingly

At The Alpina Gstaad, we place great value on providing our employees with an inspiring environment just like our guests. We promote your development, well-being, and satisfaction with unique benefits:

• Staff accommodation – various categories in the region are available to our seasonal employees
• Individual training programs – internal and external, to develop your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterized by respect, team spirit, and excellence, where every achievement counts