SME Infrastructure Facility Management (IGM), 80-100%

Zürich

Key information

Publication date:31 October 2025
Workload:80 – 100%
Place of work:Zürich

Job summary

Join ISS as a Placemaker in Infrastructure Management (IGM). You'll contribute to innovative work environments and enhance service quality.

Tasks

Serve as the primary contact for our national bank client on IGM topics.
Develop and negotiate SLAs while implementing solutions with teams.
Drive digitalization and sustainability initiatives within the operations.

Skills

Proven experience in facility management or hospitality with client interaction.
Strong customer orientation and negotiation skills are essential.
Proficiency in MS Excel and PowerPoint; experience with SLAs needed.

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SME Infrastructure Facility Management (IGM), 80-100%

At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfill these according to the highest quality standards.

You are the professional voice for our national banking customer in all IGM topics. You drive innovations (digitalization, sustainability), negotiate SLAs, and implement solutions with operational teams.

Your main tasks:

- Direct contact person for our national banking customer; responsible for service quality and customer satisfaction.
- Development, calculation, and negotiation of offers, SLAs, and contract bases.
- Identification, piloting, and rollout of solutions focusing on digitalization & sustainability (e.g., cleaning optimization, interior greening, disposal concepts).
- Operational implementation in collaboration with on-site teams, suppliers, and KAM.
- Preparation of reports, analyses, and practical training materials.

Your profile:

- Several years of experience in facility management or cleaning/hospitality environment with customer contact.
- BSc Facility Management or equivalent / project management basics (IPMA D).
- Experience with innovation/digitalization projects in the FM environment.
- Proficient MS Excel & PowerPoint skills; experience with calculations and SLA definitions.
- Strong customer orientation, confident negotiation skills, and structured working style.
- Very good German skills; French skills desired.

Ready for us? We are ready for you!

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop daily. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.