Customer Service Employee 50% (m/f/d)

Manor AG

Luzern

Key information

Publication date:04 September 2025
Workload:50%
Place of work:Luzern

Job summary

Join Manor in Luzern as a Customer Service Representative (50%). Enjoy a dynamic, supportive work environment!

Tasks

Handle customer inquiries and complaints with effective solutions.
Provide expert advice in both online and offline services.
Assist customers with e-shop orders and returns seamlessly.

Skills

Completed retail or commercial training preferred, with experience.
Strong communication skills and ability to manage high customer volume.
Proficient in IT and fluent in German, with additional languages a plus.

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Lucerne | Part-time 50% | permanent | 01.11.2025 |

Customer Service Employee 50% (m/f/d)

HAPPY MOMENTS – that is our promise, which guides our service. With the values of team spirit, agility, and customer focus that shape our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute your strengths? Then you are exactly right with us.

To strengthen our team in the sales area, we are looking for a motivated and committed Customer Service Employee 50% (m/f/d) as of 01.11.2025, permanent, at the Lucerne location.

Your responsibilities

You take care of customer concerns and complaints and develop quick and confident solutions.
You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
You place webshop orders for our customers via tablet, creating a unique, comprehensive shopping experience.
You are the contact point for e-shop pickups and e-shop returns.
You are an expert for our Manor World Mastercard and our loyalty programs.
You perform general administrative tasks in the back office.

Your profile

Ideally, you have completed basic training in retail or commercial fields.
You have experience in an equivalent position, preferably in customer service.
You are a communicative personality and enjoy interacting with different stakeholders.
You can handle a high customer frequency and keep an overview even in hectic situations.
You are a team player and value a neat appearance and exemplary manners.
You have good IT skills and are proficient in common Office applications.
You speak fluent German and preferably have knowledge of another national language.
You have a clean debt enforcement and criminal record extract.

Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 25 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.