Field Service Manager Central & Eastern Region 80-100% (m/f/d)

About the job

UCC COFFEE is one of the world’s five largest coffee roasters. Our claim is the highest quality, which is why we master the entire process from cultivation to the cup. UCC COFFEE is a family business with Japanese roots. Perfect coffee, sustainability and long-term strategies are more important to us than short-term profit.

UCC COFFEE SWITZERLAND is the regional organisation for Germany, Austria and Switzerland. Despite our size, we are regionally anchored: we operate three roasteries in Switzerland and maintain our traditional Swiss brands. We are the market leader in retail own brands and compatible capsules, a strong partner for the gastronomy sector with the Total Coffee Solution, and bring the best coffee to many Swiss offices with the Office Coffee Solution.

Field Service Manager Central & Eastern Region 80-100% (m/f/d)

Lead. Develop. Inspire.
Do you want to take responsibility and ensure first-class technical customer service together with your team?

Your Mission

As Field Service Manager, you take responsibility for two service teams in the German-speaking part of Switzerland (Central & Eastern Region). You lead, develop and empower your employees and create the conditions for first-class technical customer service.

Together with Customer Service, Workshop and other specialist departments, you continuously develop our service organisation and make a significant contribution to high service quality, customer satisfaction and sustainable business success.

Your Tasks

• Personnel and professional leadership, coaching and further development of two service teams in the German-speaking part of Switzerland
• Promotion of a performance-oriented, open and responsible team culture
• Responsibility for quality, productivity, efficiency and customer satisfaction
• Management of relevant service KPIs and implementation of sustainable improvement measures
• Continuous development of our processes and service standards, as well as ensuring efficient resource and deployment planning
• Support with technical escalations and complex customer cases
• Responsibility for the technical training and further education of service technicians
• Introduction of new products, services and service concepts

Your Profile

• Technical basic training (electrical, electronics, automation, mechatronics or comparable) and several years of experience in technical customer service or field service
• Several years of leadership experience and enjoyment in developing employees
• Experience with professional coffee machines or beverage systems is an advantage
• Entrepreneurial thinking and strong customer orientation
• Analytical, structured and solution-oriented working style
• Strong communication skills, assertiveness and enthusiasm for change
• Very good German skills and good English skills
• Driving licence category B

What Awaits You

• A responsible leadership position with great scope for design
• The opportunity to actively further develop our service organisation
• A motivated and committed team
• Modern work equipment and a professional infrastructure
• Flat hierarchies and short decision-making paths
• Internal and external training and development opportunities
• An international environment with renowned customers and manufacturers

Become Part of Our Team

We believe that excellent service begins with committed people. If you want to take responsibility and make a difference together with your team, we look forward to receiving your application.

Please send your complete application documents by e-mail to: Inaja Fark, HR Manager

Do you have questions? Our Director Services & Operations, Dimitri Charalabidis, will be happy to provide you with additional information at Tel. +41 79 388 46 58.

Cooperation with recruitment agencies is excluded.