Head of Reception and Secretariat

• Leading a team of four employees and being an active member of the branch management
• Responsible for deployment planning in consultation with group management colleagues
• Ensuring the availability of the AHV branch, providing personal and telephone initial information on supplementary benefits (EL), health costs (KK), AHV/IV pensions, and contribution questions, as well as forwarding concerns to the responsible specialist
• Involvement in contribution matters (e.g., family allowances and registrations of non-working individuals)
• Processing health cost statements including preliminary checks and rejection of non-mandatory services and reviewing pension applications
• Handling mail and email correspondence and other administrative tasks

• Completed commercial basic training or equivalent qualification; further training in the field of social insurance or willingness to complete it
• Several years of leadership experience in a functionally relevant environment
• Enjoyment in dealing with people from different cultures
• High commitment, resilience, and sense of responsibility as well as clear, friendly, and service-oriented communication
• Independent, structured, and reliable working style
• Good foreign language skills (French, Italian, others desired)

Secretariat Head AHV Branch
ahv-bewerbung@bern.ch

Application deadline: August 31, 2025