Trainee Hotel Communication Specialist EFZ (m/f/d)
PILATUS-BAHNEN AG
Schwyz
Key information
- Publication date:03 July 2025
- Workload:100%
- Contract type:Apprenticeship
- Place of work:Schwyz
Job summary
Join PILATUS-BAHNEN AG, a leading Swiss tourism company! Experience a dynamic work environment with diverse opportunities.
Tasks
- Assist guests with check-in, check-out, and multilingual support.
- Provide excellent service for various dining and event options.
- Support kitchen operations while ensuring food safety protocols.
Skills
- Completed secondary education at level A and language skills required.
- Strong communication skills in German, English, and French.
- Team-oriented with a passion for customer service.
Is this helpful?
The PILATUS-BAHNEN AG is one of the most successful tourism companies in Switzerland and offers a diverse range of leisure activities at Pilatus "2132 possibilities above sea level". 2 cable cars, 2 hotels, 5 restaurants, the steepest cogwheel railway in the world, and the largest rope park in Central Switzerland promise exciting excursion experiences as well as extraordinary seminar and banquet opportunities. During the peak season, over 250 employees enthusiastically engage with national and international guests at Pilatus, enabling thrilling mountain experiences with a guarantee of heart-pounding excitement.
Are you sociable and enjoy working as a team to ensure that our guests feel completely comfortable at Pilatus Kulm? Then apply now for the position starting in August 2026 as
Are you sociable and enjoy working as a team to ensure that our guests feel completely comfortable at Pilatus Kulm? Then apply now for the position starting in August 2026 as
Trainee Hotel Communication Specialist EFZ (m/f/d)
In this versatile training, you will learn about the processes and structures of our hotel operations and gain insights into the cultural and religious backgrounds of the guests and how to optimally meet their needs.
You can expect the following exciting training areas:
- Reception tasks such as check-in, check-out, guest care in three languages (D/E/F) from greeting to farewell, reservation processing, administrative tasks, and handling complaints
- Service for half-board, à la carte, and banquet guests, breakfast preparation, mise en place, guest care and advice in choosing food and beverage options, provision of seminar and banquet facilities
- Assistance in the kitchen with the preparation of the menu for hotel and restaurant guests, taking into account food allergies and intolerances as well as applicable hygiene regulations
- Cleaning and preparing hotel rooms and guest areas, correct use of cleaning agents and machines, room design and decoration, preservation of value and inventory management
- Consultation and support for seminar and banquet guests, processing reservations from quotation to execution of seminar events
- Participation in the areas of marketing, accounting, and human resources
You bring
- Successful completion of secondary school level A
- Good knowledge of German, English, and French; a completed language stay is an advantage
- Proficiency in MS Office
- Enthusiasm for multilingual communication with guests
- Enjoyment of independent work as well as teamwork
- Good comprehension skills and motivation to learn new things
- Warm, reliable, and service-oriented personality
What we offer you
- You will receive a solid basic training in one of the best-rated hotel operations in Central Switzerland
- You will be part of a storm-tested team where you will play a key role
- You will primarily work in continuous shifts (without room hours)
If our company values Respectful, Honest, Heartfelt, and Together are important to you and you enjoy interacting with guests from all over the world, then you are exactly right with us.
Please use the following button for online application.
Martina Keller
Recruiting Manager
041 329 11 09
Recruiting Manager
041 329 11 09
