Senior Reception Reception Manager

About the job

Please refer to hotellerie-jobs.com when applying

Job Offer

Job Title Reception Manager Category Senior Reception Workplace Lugano Country Switzerland Start Date immediate Type of Employment Permanent position What we offer To strengthen our team at the Front Desk and to coordinate tasks with the Back Office, we are looking for a Reception Manager to start immediately. This is a newly created senior position. At Hotel Bellevue au Lac, the Reception, as an umbrella term for Front and Back Office, is the alpha & omega of hotel life, starting with the first contact with a guest through to their arrival, care during their stay, and departure. Back and Front Office are closely linked and share only one common goal: to advise and serve the discerning guest in our 4-star hotel in every respect with courtesy, empathy & competence. Responsibilities

• Organisation of Front and Back Office
• Preparation of work schedules
• Introduction & training of new employees Further training Implementation of business policies regarding prices, special offers etc.
• Monitoring incoming and outgoing correspondence & contacts, especially email and telephone contacts
• Participation in regular management meetings led by the management
• Representation of reception matters to all departments and management
• Maintaining contacts with Best Western locations, tour operators etc.
• Integration and supervision of Night Auditors into the Front Desk organisation. Regular performance evaluations of employees for management
• Contacts with software consultants

Requirements

We are looking for a personality with profound experience in Front Desk and Back Office both in Switzerland and abroad.

The duties of a receptionist are listed in the job offer for receptionists; knowledge of all these tasks is naturally expected. Strong organisational skills, excellent communication abilities, empathy towards employees and guests, loyalty to management.

The tasks at the reception, especially at the Front Desk, are increasingly becoming a social and psychological challenge in dealing with ever more demanding guests. Good PC skills are an important prerequisite for correct and responsible work at the Front Desk. But the heart of the work at the forefront is the manner in which we interact with guests, understand wishes & concerns, and are able to respond to them.

Languages

Italian, German & English spoken and written

Additional language skills are an advantage (French, Spanish)

Contact Person Helbling Charles J.P. Telephone 091 994 33 33 eMail charles.helbling@hotelbellevue.ch