Reservation Manager (m/f/d)
Ascona
Key information
- Publication date:01 October 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Ascona
Job summary
Join the Hotel Eden Roc as a Reservation Manager, a luxury 5-star hotel.
Tasks
- Manage all reservation requests via phone, email, and post.
- Monitor online booking platforms and oversee guest history.
- Support the revenue team and assist with guest relations.
Skills
- Experience in a similar role is a must, fluency in German and English.
- Strong service orientation and organizational skills required.
- Friendly demeanor and professional appearance are essential.
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Reservation Manager (m/f/d)
The Hotel Eden Roc is located directly on the shore of Lake Maggiore and belongs as a 5-star superior luxury hotel to the "Swiss Deluxe Hotels" and the "Leading Hotels of the World". As one of the four houses of "The Tschuggen Collection," it has been awarded several times as the best holiday hotel in Switzerland. The hotel has 95 luxurious guest rooms and suites, four restaurants, including the gourmet highlight La Brezza with 19 Gault Millau points & two Michelin stars, as well as the 2000 m² Eden Roc Spa. The extensive garden with a private bathing beach, panoramic boat jetty, and marina is complemented by a versatile water sports offer, a water ski and sailing school, as well as boat rentals.
OUR VISION - We give time back its value.
We are looking for you immediately or by arrangement
Are you a passionate and empathetic host, appreciative & respectful?
Then you are right with us.
🎯 YOUR PROFILE
Experience in the same or a comparable position
German and English required, any additional language is an advantage
Strong service orientation, organizational talent
Friendly demeanor, politeness towards guests
Well-groomed appearance
📄 YOUR TASKS
Receiving and processing all reservations by phone, email, post
Input, monitoring & control of the various online booking portals & hotel’s own WBE
Monitoring option dates and deposit management, creating forecasts
Management and ongoing updating of guest history in Protel
Support and deputizing for the revenue managers
First contact person for travel agencies (contracts and conditions)
Hotel tours and support of the front of house team in guest care
Training of new reservation staff
OUR BENEFITS - This is what you can expect from us:
Attractive staff accommodation near the hotel
Balanced menu offer in our staff trattoria with vegetarian & vegan options
Special prices for treatments in the hotel’s own spa as well as Lido Locarno - swimming pool and fitness Special prices for overnight stays in our houses of "The Tschuggen Collection" as well as the Swiss Deluxe Hotels
Special discounts at AMAG, Sunrise and many other companies
Do you feel addressed? Apply now!
We look forward to receiving your application dossier - preferably digital:
Cover letter
Complete CV including photo
Certificates & diplomas
Human Resources Team
Via Albarelle 16
6612 Ascona
team@edenroc.ch
T: 091 785 71 71
