Compliance & Complaints Specialist

JOB DESCRIPTION:

Primary Job Function:

• The Complaints and Compliance  Specialist is responsible for establishing and executing  compliance activities based on  internal and external requirements such as financial and quality audits within Supply Chain Operations.

• This position is responsible for effectively managing the information and tracking resolution of all distribution complaints raised by affiliates, external customers and distributors.

• Partner with quality and financial organization with policies creation, audit preparation, execution and complaints management.

• Ensure full compliance of supply chain activities related to APO AG.

Core Job Responsibilities:

Audits and Compliance:

• Preparation of and active participation in internal and external audits (quality, safety, financial) and track/implement corrective actions.

• First point of contact for internal and external audits related to the Supply Chain execution activities.

• Ensure company operations comply with regulatory requirements and internal policies.

• Conduct regular audits and inspections to identify compliance issues.

• Stay updated on changes in regulations and industry standards.

• Develop and implement corrective actions to address non-compliance.

• Work hand in hand with quality and finance on daily basis, to ensure full compliance.

Complaint Management:

• Receive, document, and investigate distribution complaints.

• Coordinate with relevant departments to investigate and resolve complaints in a timely manner.

• Track resolution actions.

• Communicate findings and resolutions to customers.

• Maintain accurate records of all complaints and resolutions.

Documentation and Reporting:

• Prepare and maintain documentation related to complaints and compliance activities.

• Generate reports for senior management, including trending to support review meetings with suppliers and logistic providers.

• Ensure all records are accurate, complete, and accessible.

• Train employees on compliance and complaints.

Minimum Experience / Training Required:

Experience/Training

• Bachelor's degree in a related field (e.g., Life Sciences, Pharmacy, Quality Management).

• Minimum of 3 years of experience in a compliance or quality assurance role within the pharmaceutical industry.

• Experience in Supply Chain operations.

• Understanding of regulatory requirements (e.g., FDA, EMA) and financial landscape.

• Project management demonstrated expertise in the pharmaceutical industry.

• Experience with ERP systems as SAP ECC and strong domain on MS Office tools (Word, Excel, Power BI, etc)

Skills

• Excellent communication and interpersonal skills.

• Detail-oriented with strong analytical and problem-solving abilities.

• Ability to manage multiple tasks and prioritize effectively.

• Ability to work independently and as part of a team.

• Excellent written and verbal communication skills.

• Strong influencing skills to levels up and down as well as cross functional.

• Effectively work on multiple, unrelated projects simultaneously, Ability to arbitrate priorities.

• Agility. Ability to work efficiently in complex and deadline-driven operations, not losing focus on accuracy and quality.

• Ability to anticipate challenges and work pro-actively on mitigation strategies.

• Innovation and initiative mindset, to identify and implement realistic process improvements.

• Strong skills in synthesis, ability to present on-going challenges to senior management in a way which will facilitate decision making.

Do you like the sound of this job and think you’ve got what it takes? Then send us your CV today. We look forward to receiving your application as pdf .

(If you want to upload several documents, don`t save in between uploading them to be able to do so. Once you save your uploads, you will not be able to add more documents)

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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