Rotating Receptionist (M/F)

We are much more than a global leader. We are over 250,000 women and men sharing something unique every day, welcoming the world. We look after millions of guests. Curiosity drives us, as does care for others. We love the mix of cultures. We share strong values: passion for the customer, sustainable performance, a spirit of conquest, innovation, trust, and respect.

We are proud of our differences. Yes, we are pioneers – and we always go further with boldness, imagination, and passion.

The Novotel Geneva Centre, a 4-star establishment nestled in the heart of Geneva, offers 206 elegant rooms, a friendly restaurant and bar, a well-equipped fitness center, and 5 rooms dedicated to conferences or seminars. Complementing this offer, the Residence offers 30 studios located just behind the Novotel. Our team, working for these two entities, thus ensures quality service and a memorable experience for our clients.

• Provides guests with a warm, efficient welcome in line with the quality standards of the establishment
• Performs computer and administrative procedures related to check-in/check-out on the hotel's computer system
• Verifies guarantees and client reservations
• Ensures follow-up of guests' stays by communicating important information to colleagues and superiors and by verifying guarantees
• Answers telephone calls and occasionally takes reservations
• Maintains, verifies, and controls their personal cash register
• Responds to various guest requests and follows up to ensure their satisfaction
• Informs guests about tourist information
• Executes various projects assigned by management
• Applies procedures and policies defined by the brand and hotel regarding guest control and personal security
• Ensures that guests' special requests are forwarded to the relevant departments
• Embodies the Heartist spirit in interactions with guests

• Proficiency in English and a second language according to hotel needs
• Service and hospitality mindset
• Passion for the customer
• Computer skills (word processing and spreadsheet, OPERA)
• Excellent interpersonal skills, excellent communication (internal and guest)
• Ability to work effectively in a team and initiative
• Attention to detail
• Organization and rigor
• Flexibility and versatility

Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talents.

Special conditions:
The position involves working on weekends as well as public holidays.