Technical Clerk 100%

About the job

Security with a System

Since 1977, BSW SECURITY AG has stood for security with a system. We support our customers in all matters of building security - from A for alarm system to Z for access control. From planning through execution to maintenance - our locations always guarantee short intervention times and cover all customer needs on site.

Your Tasks

• Friendly and service-oriented communication with customers, suppliers, and internal contacts
• Receiving, processing, and targeted forwarding of incoming telephone calls for all locations including recording of call notes
• Contact person for technical enquiries from sales as well as telephone support for our customers in case of faults and commissioning
• Coordination and deployment planning of our service technicians including appointment monitoring up to invoicing
• Support in handling service, maintenance, and trade orders
• Independent administrative project management – from quotation creation through order processing to invoicing
• Maintenance and management of customer master data, contracts, and agreements
• Support in the creation of technical documents such as system documentation and project dossiers
• Organisation and completion of general administrative tasks such as list management, filing, scanning, and mail processing

Our Requirements

• Completed commercial training (EFZ) or a comparable qualification
• Several years of professional experience in a comparable administrative role, ideally in a technical environment with customer contact
• Technical understanding or experience in security technology, electrical or building technology is an advantage
• Enjoyment in coordinating service deployments as well as working with technicians and customers
• Confident German language skills in spoken and written form; French and/or English skills are an advantage
• Very good MS Office skills, especially in Outlook, Word, and Excel
• Confident handling of modern communication tools as well as digital filing, ERP, and CRM systems
• Organisational talent as well as a structured, independent, and reliable working style
• High service and customer orientation as well as a professional and friendly appearance
• Strong communication skills, team spirit, and enjoyment in dealing with people
• Sense of responsibility, accuracy, and a high quality orientation
• Flexibility, resilience, and the ability to keep an overview even in hectic situations
• Discretion and trustworthiness in handling sensitive information

Your Benefits

• Exciting and varied activity with high personal responsibility
• Working in a motivated and collegial team
• Contemporary employment conditions
• Modern work equipment and up-to-date infrastructure
• At least 5 weeks of holiday
• Personal and professional development opportunities
• An open corporate culture with short decision-making paths and plenty of room for initiative

Have we sparked your interest and are you interested in a long-term position? Then we look forward to your online application.

For this position, we only consider direct applications.