Customer Service Team Leader (a), 80%-100%

About the job

• You are responsible for a team of 7-10 people and lead as well as develop the employees appreciatively, motivatingly and goal-oriented.
• Team building and stabilisation are your responsibility. You create an environment in which all employees feel comfortable and can give their best.
• You are responsible for the training and education of the team members. You plan, design and accompany this process.
• You take responsibility for a professional customer service and ensure that your team provides optimal service.
• You plan capacities and resource deployment efficiently and ensure smooth operations in day-to-day business.
• Together with your team, you achieve the defined goals and thus contribute significantly to the success of the entire organisation.
• If necessary, you work in day-to-day business and act as a role model; in particular, controls and complex cases are part of your area of responsibility.
• You lead projects and working groups in a goal-oriented manner and actively contribute your expertise to the further development of business processes.

• You have several years of professional experience in a service-oriented environment and possess sound expertise in social insurance.
• You have already gained leadership experience and lead employees with joy, structure and goal orientation.
• You master German fluently and confidently in spoken and written form and bring French skills at level B2. Good English and Italian skills are an advantage.
• You are a reflective personality with a structured way of thinking and acting.
• You enjoy project work and are characterised by entrepreneurial thinking and acting.

• Modern, bright offices at Zurich Oerlikon station - gain a first impression .
• Possibility to work from home
• Participation in process optimisations and projects
• Work environment with a strong team culture and numerous opportunities for development
• Discover all your benefits here.