Customer Service Manager

About the job

Inspire customers instead of just supporting them

As a Customer Service Manager, you identify opportunities, develop solution-oriented approaches, and thereby sustainably strengthen customer satisfaction and long-term collaboration with our clients.

• Regular participation in IT alignment meetings to present relevant KPIs, collect customer satisfaction data, and gather customer feedback
• Input of customer feedback and specific issues into the organisation, initiating corresponding tickets or tasks if necessary, and ensuring regular and transparent communication with the customer
• Identifying customer-specific optimisation potentials and coordinating and forwarding appropriate measures to the responsible internal contact points
• Cross-customer analysis of tickets to identify recurring problem patterns and their targeted placement and follow-up with the responsible internal departments
• Maintaining and promoting a positive customer experience through solution-oriented support of customer enquiries
• Managing escalations in close cooperation with customers and internal departments, ensuring general customer communications

What you bring

• Education in IT, business, or a comparable field – further training at HF or FH level is an advantage
• Experience in a customer-oriented role, ideally in service management, account management, or IT supportExperience in the IT environment or a strong affinity for IT services
• Enjoyment in building, maintaining, and developing long-term customer relationships
• High customer and service orientation as well as a strong sense of the needs of different stakeholder groups
• A communicative personality with the ability to communicate on equal terms and appropriately with specialists, decision-makers, and customers
• Good organisational skills and a high degree of personal responsibility as well as a committed, independent, and communicative personality with a reliable and precise working style
• Flawless German language skills, both spoken and written, are mandatory

Become part of the RIZ family

We employ people who want to make a difference. You can expect a strong team spirit, an open and family-like corporate culture, and collaboration characterised by helpfulness and mutual appreciation. In our diverse IT environment, you take responsibility, contribute your ideas, and actively shape the future. Flexible working models, home office options, modern workplaces, and varied catering complete our offer.

RIZ AG - Customer Care Manager

RIZ AG - Become part of our RIZ family