Customer Care Agent (m/f/d)

About the job

ALSO Switzerland AG is part of ALSO Holding AG (Emmen, Switzerland). Around 4000 dedicated employees work within the ALSO Group in 30 European countries as well as in a total of 144 countries worldwide. As a leading international technology provider for the ICT industry, ALSO offers attractive work content with a lot of personal responsibility and strong networking as well as individually oriented development opportunities. Flexible, eager-to-learn specialists and managers with innovative strength, initiative and intercultural competence are welcome in our dynamic environment.

Making people's lives better through the use of technology! Become part of our team immediately or by arrangement.

What you will do:

• You are the first point of contact for our customers and ensure customer satisfaction
• You record telephone and written orders, credit notes and invoices
• You provide information about prices and availability of products and about our e-shop
• You are responsible for clarifications regarding goods returns as well as handling complaints
• You process new customer applications and manage customer master data
• You process, correct and check open orders
• You also perform general administrative tasks (e.g. internal/external mail processing)
• Your work assignments are carried out on-site (including reception) as well as in the home office
• You continuously optimise processes and deepen product knowledge

What you bring:

• You have a commercial basic education or equivalent further training and bring several years of professional experience
• You are confident in using MS Office and have already gained initial experience with CRM systems or SAP
• You are independent, precise in execution and accustomed to a service-oriented working style
• You are a proactive, friendly and resilient personality with a good flair for numbers
• You communicate clearly, work reliably and independently and are a true team player
• You have a good understanding of processes and value precise execution of your tasks
• You are curious, open to new perspectives and like to think two steps ahead
• You are able to quickly grasp complex technical processes and familiarise yourself rapidly
• You have a good networked and structured way of thinking
• You possess good spoken French skills (Italian skills are an advantage)

 What to expect:

• Varied activities in an internationally oriented company
• Appreciative informal culture in a motivated team that lives cohesion
• Possibility of home office and workation
• Modern office premises with FlexDesks in various zones
• Needs-based internal and external training and further education
• Accident & daily sickness benefits premiums covered by employer
• Pension fund contributions split 60/40 with no coordination deduction
• Free parking spaces and a staff restaurant with varied menus
• Special conditions and employee discounts with various cooperation partners

Have we piqued your interest? Then we look forward to receiving your complete application.